- River Valley Central Region (Singapore) Singapore
Full Time Customer Service - eCommerce Admin Jobs, Salary up to SGD 3,000 in ELUSH (T3) PTE. LTD. Central Region (Singapore) - Maukerja
Customer Service - eCommerce Admin
ELUSH (T3) PTE. LTD.
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Job Description
Responsibilities
Key Responsibilities
Omnichannel Customer Support & Reputation
Brand Ambassador: Respond promptly and professionally to customer inquiries across email and digital platforms (Facebook, Instagram), while proactively managing iStudio’s brand reputation on channels like Google Reviews.
Issue Resolution: Actively listen to clarify customer needs, resolve complaints efficiently, and seamlessly escalate complex issues to internal departments, following through with customer call-backs until fully resolved.
Interaction Logging & Reporting: Maintain meticulous records of customer interactions, feedback, and transactions to generate actionable insights.
E-Commerce & Corporate Sales Administration
Order Processing & Fulfilment: Oversee day-to-day administration of our digital storefronts, validating online orders, generating shipping labels, and coordinating timely dispatches.
Digital Inventory Coordination: Monitor stock levels across e-commerce channels, flags discrepancies, and coordinate with the warehouse team to ensure product availability matches online listings.
Return & Refund Management: Process e-commerce customer returns, exchanges, and refund requests in accordance with iStudio’s online store policies and platform regulations.
Job Requirements
Communication Excellence: Exceptional written and verbal communication skills, with strong listening and persuasion capabilities to manage customer interactions and internal stakeholders effectively.
Customer-First Mindset: A naturally positive, patient, and empathetic attitude, with a proven ability to handle feedback and resolve challenging complaints calmly under pressure.
Technical & E-Commerce Proficiency: Strong computer skills, including proficiency in Microsoft Office applications (Word and Excel), with exposure to or ability to quickly adapt to e-commerce seller centres (e.g., Shopify, Shopee, Lazada) and CRM tools.
Launch-Day Flexibility: Availability to work weekends, public holidays, and after office hours during highly anticipated Apple product launches, major campaign days, and promotional events.
Operational Agility:
Undertake any other ad-hoc administrative duties or operational support tasks as assigned by management to meet evolving business needs.
Advantageous Experience: A background in Retail Customer Service, E-commerce operations, basic tech troubleshooting awareness, or a strong familiarity with the Apple ecosystem is highly preferred.
About Elush (T3) Pte Ltd
Elush (T3) Pte Ltd is a leading organization managing several well-known brands, including iStudio (Apple Premium Reseller) and Epicentre (Tech Lifestyle). Since our establishment in 2007, we have grown to become one of the largest Apple Premium Resellers in Singapore, with a presence across 25 offline and online sales channels island-wide. We offer the latest consumer electronics alongside a wide range of complementary accessories.
Why Join Us?
At Elush, we are committed to expanding our footprint and vision to become an internationally recognized retailer, reseller, and distributor of choice for both consumers and brand owners. We offer a dynamic and progressive career path for our employees and value long-term growth opportunities.
If you're ready to take the next step in your career and want to be part of a fast-growing, innovative company, we'd love to have you join our big family!
Omnichannel Customer Support & Reputation
Brand Ambassador: Respond promptly and professionally to customer inquiries across email and digital platforms (Facebook, Instagram), while proactively managing iStudio’s brand reputation on channels like Google Reviews.
Issue Resolution: Actively listen to clarify customer needs, resolve complaints efficiently, and seamlessly escalate complex issues to internal departments, following through with customer call-backs until fully resolved.
Interaction Logging & Reporting: Maintain meticulous records of customer interactions, feedback, and transactions to generate actionable insights.
E-Commerce & Corporate Sales Administration
Order Processing & Fulfilment: Oversee day-to-day administration of our digital storefronts, validating online orders, generating shipping labels, and coordinating timely dispatches.
Digital Inventory Coordination: Monitor stock levels across e-commerce channels, flags discrepancies, and coordinate with the warehouse team to ensure product availability matches online listings.
Return & Refund Management: Process e-commerce customer returns, exchanges, and refund requests in accordance with iStudio’s online store policies and platform regulations.
Job Requirements
Communication Excellence: Exceptional written and verbal communication skills, with strong listening and persuasion capabilities to manage customer interactions and internal stakeholders effectively.
Customer-First Mindset: A naturally positive, patient, and empathetic attitude, with a proven ability to handle feedback and resolve challenging complaints calmly under pressure.
Technical & E-Commerce Proficiency: Strong computer skills, including proficiency in Microsoft Office applications (Word and Excel), with exposure to or ability to quickly adapt to e-commerce seller centres (e.g., Shopify, Shopee, Lazada) and CRM tools.
Launch-Day Flexibility: Availability to work weekends, public holidays, and after office hours during highly anticipated Apple product launches, major campaign days, and promotional events.
Operational Agility:
Undertake any other ad-hoc administrative duties or operational support tasks as assigned by management to meet evolving business needs.
Advantageous Experience: A background in Retail Customer Service, E-commerce operations, basic tech troubleshooting awareness, or a strong familiarity with the Apple ecosystem is highly preferred.
About Elush (T3) Pte Ltd
Elush (T3) Pte Ltd is a leading organization managing several well-known brands, including iStudio (Apple Premium Reseller) and Epicentre (Tech Lifestyle). Since our establishment in 2007, we have grown to become one of the largest Apple Premium Resellers in Singapore, with a presence across 25 offline and online sales channels island-wide. We offer the latest consumer electronics alongside a wide range of complementary accessories.
Why Join Us?
At Elush, we are committed to expanding our footprint and vision to become an internationally recognized retailer, reseller, and distributor of choice for both consumers and brand owners. We offer a dynamic and progressive career path for our employees and value long-term growth opportunities.
If you're ready to take the next step in your career and want to be part of a fast-growing, innovative company, we'd love to have you join our big family!
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