1 year contract, renewable
Working hours: 8AM to 5PM
Location: Seletar - Must be comfortable with the location
Industry: Manufacturing / Chemical
Role and Responsibilities:
Support Key account Managers to maintain and support customer relationship, improve business engagement and performance
Internal sales to support to capture ad-hoc demand through available business channel
Daily process including Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary
Experience in ERP systems (QAD, SAP, Oracle)
Promptly respond to & action customer quotes, orders, enquiries, and invoicing issues in an integral & professional manner.
Accuracy in recording & entering information, especially product names, batch numbers, and specifications.
Co-ordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment of products to meet customer requirements.
Proactive in communication, both external customer and internal operation functions
Co-ordinate customer complaints with relevant area functions
Set priorities and support business/management directions
Quickly learner to gain basic understanding of the products and services offered, in order to quickly respond to simple customer inquiries
Provide regular feedback on customer needs and orders to Sales team.
Maintain high housekeeping standards in general office area.
Requirement:
3+ years of experience in customer service or a related role, preferably within the chemical industry
Excellent communication and time management
Capable of managing multiple accounts and handling escalated cases simultaneously
Comfortable with occasional overtime and short period business travel as needed
We regret to inform that only shortlisted candidates will be notified.
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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • R25157681 (Lau Jing Wen)
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
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