Full Time Senior Human Ressources Industrial Relations Jobs, in Xionex Federal Territory - Maukerja

Company Description Xionex supports banks, insurers, and large enterprises in modernizing operations through governed AI and specialized vertical AI agents. The company combines deep domain expertise with a high‑performance global service‑delivery model to reduce costs, accelerate back‑office processes, and enhance quality. By focusing on operational efficiency and risk‑aware AI deployment, Xionex helps clients unlock new productivity and performance opportunities. Team members collaborate with leading organizations on transformative projects that blend technology, process optimization, and compliance‑driven best practices.

Role Description The Senior Human Resources Industrial Relations role is a full-time position based in Greater Kuala Lumpur, structured as a hybrid role with a mix of on-site and work-from-home arrangements. This role is responsible for managing industrial relations activities, including handling employee grievances, supporting disciplinary and performance management processes, and maintaining constructive relationships with employee representatives and relevant external bodies. The position involves developing and updating HR and IR policies, ensuring compliance with local labor laws and organizational standards, and advising managers on fair and consistent people practices. On a day-to-day basis, the role includes conducting investigations, preparing documentation and reports, supporting negotiations, organizing trainings on HR and IR topics, and collaborating with leadership to foster a positive, inclusive, and high-performing workplace culture.

Qualifications

• Solid experience in industrial relations, including managing grievances, disciplinary processes, and employee communications in a complex organizational environment.
• Strong knowledge of Malaysian labor laws, employment regulations, and best practices in HR governance, compliance, and workplace policies.
• Proficiency in HR operations such as performance management, employee engagement initiatives, and organizational change support.
• Advanced interpersonal, negotiation, and conflict-resolution skills, with the ability to build trust and maintain professional relationships across all levels.
• Well-developed analytical and problem-solving abilities, including experience preparing reports, interpreting HR metrics, and recommending data-driven actions.
• Effective written and verbal communication skills in English; proficiency in Bahasa Malaysia is highly beneficial.
• Demonstrated ability to work independently in a hybrid environment, manage multiple priorities, and maintain confidentiality and discretion.
• Bachelor’s degree in Human Resources, Industrial Relations, Law, Business Administration, or a related field; relevant professional certifications are an advantage.
• Experience in financial services, technology, or AI-driven organizations is an added benefit, along with familiarity with global or multi-site service-delivery models.