Full Time Customer Service Specialist Jobs, Salary up to MYR 4,800 in Skechers Federal Territory - Maukerja

PERKS & BENEFITS

• 13th month salary and performance bonus
• 50% staff purchase
• Easy access via MRT TRX
• Medical, insurance and dental coverage
• Growth and career development

JOB PURPOSE

The Customer Service Specialist supports Skechers customers across Malaysia and Singapore through email, live chat and marketplace channels. The role provides accurate product and order information, resolves customer concerns, and follows up on cases through to closure.

JOB RESPONSIBILITIES

• Respond to enquiries via calls, email, website live chat and marketplace chat within established response time targets.
• Assist customers with product enquiries, order status, delivery issues, returns, refunds and product or service complaints.
• Verify purchase and order details in marketplace portals and order management systems. Coordinate with the relevant teams when further action is reqiured.
• Clarify customer concerns, identify the cause, explain available options and follow up until the case is resolved.
• Keep customer and case records accurate and up to date, including actions taken, escalations and resolution status.
• Manage multiple live chats and open cases, prioritizing urgent matters and follow ups while maintaining service quality.
• Meet individual team targets for response time, case resolution and quality assurance.

JOB REQUIREMENTS

• Certificate, Diploma or Degree in any field. At least 2 years of customer service experience including email and live chat support.
• Fluency in Bahasa Malaysia and English languages in essential for this role.
• Familiarity with marketplace live chat, order management and ticketing systems. Strong written communication, problem solving and multitasking skills.
• Empathetic, detail oriented and calm under pressure.
• willing to work rotating shifts and public holidays.

Pay: RM3,500.00 - RM4,800.00 per month

Benefits:

• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• Expected salary
• Notice period

Work Location: In person