Full Time Production Support Analyst Jobs, Salary up to SGD 7,000 in R Systems Central Region (Singapore) - Maukerja

Responsibilities:
Provide top-tier Production Support services to Channel stakeholders.

Oversee application availability, incident response, problem resolution, and capacity management for assigned applications.

Analyse and resolve incidents, problems, and user inquiries effectively.

Coordinate incident communications, including SLA breaches, major application issues, and upstream/downstream disruptions, ensuring timely updates to teams and management.

Lead technical remediation efforts in line with established non-functional requirements.

Drive continuous service and process improvements, with a focus on automation.

Ensure adherence to operational processes and procedures and support the development of operational standards.

Communicate complex technical issues in a clear and understandable manner to business users.

Promote knowledge sharing and the adoption of best practices across teams.

Collaborate with L1, L3, and development teams to resolve incidents, problems, and service requests within agreed SLAs.

Support Event Management activities, including patching support and annual RDR exercises.

Provide on-call support based on the team roster.

Requirements:
Bachelor’s degree in computer science or related field

At least 5 years’ relevant experience preferably in a Finance Institution (Corporate or Retail Banking) IT in internet and mobile banking applications and API

Experienced in Production Support or System Administration (Linux, Unix, Oracle), operating in a Level 1.5 or Level 2 support role within high-availability, mission-critical environments.

Strong understanding of web application architectures and protocols, with hands-on experience troubleshooting Java application performance issues, including script development, code debugging, and database query analysis.

Proficient in automation using Unix Shell scripting and Python.

Sound knowledge of resiliency and redundancy architectures, with hands-on participation in Disaster Recovery (DR) exercises and technical recovery activities.

Familiar with ITIL frameworks and methodologies, with practical experience using ITSM tools such as BMC Helix and ServiceNow across Incident, Problem, and Change Management modules.

Capable of managing tasks independently, adapting quickly to new environments, learning new technologies with minimal supervision, and maintaining strong attention to detail.

Excellent team player with effective communication skills and the ability to collaborate across all organizational levels.

Technical Skills:
5+ years in Red Hat Linux, Shell Script, Java

5+ years in Oracle, MS SQL,

3+ years Connect Direct, IBM MQ

2+ years Host-to-Host File transfer (i.e. SFTP)

R Systems, founded in 1993, is a specialized IT Services & Solutions and IT-enabled Services provider catering to a wide range of global customers. We are endowed with some of the industry’s highest quality certifications and standards, including CMMI Level 5, PCMM Level 5, ISO 27001:2013 and ISO 9001:2008. Our IT services and solutions span five major verticals which include Telecom & Digital Media, Banking & Finance, HealthCare, Manufacturing & Logistics, and Government Services.

Ever since our inception, we have grown in size and capability and currently operate from 11 development and service centers spread across Asia Pacific, Europe, and North America. We serve customers worldwide using our global delivery model and 2050+ expert resources. We have won countless accolades from global customers for our benchmarked delivery track record, quality standards, and adaptability to technological challenges.

Our strength lies in our quality procedures, delivery and operational excellence, customer-centric approach, intellectual capital, and culture of innovation. With a rich legacy spread over two decades, we generate Value that helps organizations transcend to higher levels of efficiency and growth. Quite like the Oyster Delivering the Pearl!