Company Overview
TudungPeople Singapore brings high-quality, fashion-forward modest hijabs from Malaysia to Singapore, serving the modest community with a focus on operational and service excellence.
Job Summary
The Sales Associate/Brand Associate drives sales and service excellence in a fast-paced retail environment, manages order fulfilment, and supports store operations to create a seamless customer experience across boutique and digital channels.
Responsibilities
Deliver excellent customer service to ensure a positive in-store experience for every customer
Achieve sales targets through consultative selling and upselling techniques
Execute customer orders accurately and efficiently to support seamless fulfilment
Resolve after-sales customer issues professionally to maintain satisfaction
Manage inventory and conduct stock counts following standard operating procedures (SOPs)
Maintain boutique cleanliness, visual displays, and store standards consistently
Navigate and operate omnichannel systems, including loyalty programs and order management, to support sales and customer engagement
Provide ad hoc marketing support such as content capture and event coordination as needed
Collaborate effectively with team members to uphold a positive and productive work environment
Work a minimum of 30 hours per week, including weekdays, weekends, and shifts, to support store operations
Preferred competencies and qualifications
Previous retail or customer-facing experience is an advantage
Strong communication and interpersonal skills to engage customers and team members
Comfortable using systems and processes in a fast-paced retail environment
Proactive and positive attitude with a team-player mindset
Brand's Mission
To provide a safe & inviting space for women to keep on striving in their hijab journey.
At TPSG, we strive to enhance the customer experience through operational & service excellence.