1. Role Purpose
The Innovation Manager drives Mission Partner
(MP) engagement, identifies innovation needs, develops innovation pathways, and coordinates innovation activities that support public safety and homeland security outcomes.
The role ensures strong stakeholder relationships, uncovers Challenge Statements (CS), facilitates innovation engagements, and works closely with the Scouting & Insights Unit and Programs Unit to translate MP needs into viable innovation projects and opportunities.
The Senior Innovation Manager performs these responsibilities with greater autonomy, complexity, and leadership, including leading major MP accounts, managing complex innovation pathways, and mentoring
junior managers.
2. Key
Responsibilities
A. Mission Partner
Engagement & Relationship Management
Serve as the primary working-level contact for assigned Mission
Partners.
Build and maintain strong relationships with MP officers and
operational stakeholders.
Understand MP operational contexts, strategic priorities, and pain
points.
Ensure timely communication, follow-up actions, and account
satisfaction.
B. Challenge
Statement (CS) Identification & Innovation Needs Analysis
Identify and articulate MP pain points, operational challenges, and
innovation needs.
Collaborate with Scouting & Insights (S&I) to validate and
refine CS.
Document CS for formal intake into Hatch’s innovation pipeline.
Ensure CS are translated into actionable innovation opportunities.
C. Innovation
Pathway Development
Develop tailored innovation pathways aligned to MP needs and
Hatch’s program capabilities.
Recommend suitable programs or formats such as:
Dimension X
In Beta
POCs/pilots
Advisory or discovery sessions
Innovation Safaris or Dojo (future program)
Work with the Programs Unit to ensure pathway alignment,
feasibility and readiness.
D. Facilitation of
Innovation Activities
Plan and organise MP-facing engagements
including:
Innovation Safaris
Innovation Dojo sessions (future)
Innovation advisory workshops
Strategy or discovery workshops
Ensure sessions deliver value and
contribute to MP innovation maturity.
E. Monitoring of
MP-Linked Innovation Projects
Track project progress and maintain visibility of all MP-specific
innovation activities.
Coordinate with the Programs Unit for updates on POCs, pilots, and
program milestones.
Maintain structured documentation (notes, logs, updates, next
actions).
Escalate risks or blockers to the Head, Partner Success.
F. Cross-Functional
Collaboration
Collaborate with:
Scouting & Insights
for startup recommendations and insights
Programs Unit
for
delivery coordination
Collaborations Team
for upstream partnership and lead identification
Ensure information flow and alignment across units.
G. Reporting,
Analysis & Portfolio Management
Maintain account dashboards and activity trackers.
Prepare reports and briefs for internal management or MP updates.
Provide insights on MP trends, opportunities, and innovation
readiness.
Support the overall Partner Success portfolio management process.
H. Continuous
Improvement
Identify improvement opportunities within Partner Success
workflows.
Share feedback to enhance innovation pathways, engagement models,
and MP experience.
Contribute to internal playbooks, templates, tools, and best
practices.
3. Required
Competencies
Technical &
Functional
Stakeholder engagement and account
management
Problem identification and CS articulation
Innovation facilitation (workshops,
safaris, dojo)
Cross-functional coordination
Documentation and reporting
Familiarity with public safety and
innovation ecosystems
Behavioural
Strong communication and interpersonal
skills
Empathy and stakeholder sensitivity
Organised and structured work style
Proactive, resourceful, and
outcome-oriented
Ability to manage concurrent engagements
Adaptability and resilience
4. Qualifications
& Experience
Innovation Manager
(Entry–Mid Level)
Bachelor’s degree in Public Policy,
Business, Innovation, Engineering, Social Sciences or related fields.
3–6 years
of experience in stakeholder engagement,
account management, public sector work, innovation roles, or program
coordination.
Experience with workshops, stakeholder
facilitation, or innovation processes is advantageous.
Senior Innovation
Manager (Mid–Senior Level)
Bachelor’s degree required;
Master’s
degree preferred
.
6–10+ years
of relevant experience in innovation
management, stakeholder engagement, public-sector advisory, or complex
program coordination.
Demonstrated ability to lead major MP
accounts or complex innovation engagements.
Experience mentoring junior staff is
preferred.
5. Key Working
Relationships
Internal
Head, Partner Success
Scouting & Insights Unit
Programs Unit
Collaborations Team
Marketing/Experience/Brand (as needed)
Shared Services (as needed)
External
Mission Partners (government agencies)
Startups and technology providers
Ecosystem partners and networks
TechX Ventures (TXV) is HTX's strategic vehicle for advancing Singapore's leadership in the Public Safety (PS) domain. TXV integrates global convening platforms and Hatch's innovation incubation capabilities to act as a catalyst for ecosystem growth.
As the commercial arm of HTX, TXV drives strategic partnerships, technology commercialisation, and global ecosystem development. Through innovation services and world-class events such as the Milipol TechX and DEF CON Singapore, TXV strengthens Singapore's position as a trusted leader in Science and Technology for Public Safety and Security.
Mission: To bring together global leaders to exchange ideas, network, and collaborate to advance public safety and security science and technology.