Full Time Assistant Head of Service (BUS - TRUCK) Jobs, in RAPSYS TECHNOLOGIES PTE LTD Federal Territory - Maukerja

We're Hiring: Assistant Head of Service (BUS & TRUCK)!

Location: Malaysia
Industry: Automotive / Commercial Vehicles
Experience: 15–20+ years

Key Responsibilities
Oversee truck service, maintenance, and repair operations across company-owned and authorized dealer workshops.
Manage dealer network performance, service standards, KPIs, audits, and capability development.
Liaise with the principal/OEM on warranty matters, technical issues, vehicle reliability, and service quality improvements.
Manage key fleet customers and resolve escalated service issues to ensure customer satisfaction and vehicle uptime.
Drive service contract sales, maintenance packages, contract renewals, and after-sales revenue growth.
Oversee 24/7 breakdown assistance, roadside rescue coordination, call centre operations, and service-level agreements.
Monitor operational performance, including turnaround time (TAT), first-time fix rate, vehicle uptime, and warranty trends.
Lead service managers, technicians, dealer support teams, and call centre personnel.
Manage service budgets, operational costs, parts availability, safety, and quality assurance.

Requirements
Bachelors degree in Mechanical Engineering, Automotive Engineering, or a related field.
15–20+ years of experience in truck or commercial vehicle service operations.
Strong experience in workshop management, dealer network operations, and fleet customer management.
Proven experience in after-sales service, service contracts, and commercial upselling.
Experience managing 24/7 breakdown services or call center operations is an advantage.
Strong leadership, communication, problem-solving, and business management skills.

Keen to drive excellence in service? Apply now to join our team as we set new industry standards!