Full Time Hotel Reservation Officer Jobs, Salary up to MYR 2,500 in BTC Asset WP Kuala Lumpur - Maukerja

Qualifications and Requirements:

• Diploma in Hotel Management, Hospitality, Tourism, Business Administration, or a related field.

• Minimum 1–2 years of working experience in hotel reservations or the hospitality industry.

• Good communication skills in English and Bahasa Malaysia.

• Basic computer skills and familiarity with hotel reservation systems.

• Good organizational skills, attention to detail, and a customer-oriented attitude.

Job Responsibilities:

1. Handle room reservations, booking enquiries, cancellations, and amendments through telephone, email, and online booking platforms.

2. Provide accurate information to guests regarding room rates, availability, hotel facilities, and booking policies.

3. Maintain and update reservation records to ensure all booking details are accurate and up to date.

4. Monitor room availability and coordinate with the Front Office team to ensure smooth guest check-in arrangements.

5. Liaise with online travel agencies (OTAs), such as Agoda and *************, regarding reservations and booking changes.

6. Respond to guest enquiries and requests promptly and professionally.

7. Assist in preparing daily reservation reports and monitoring room occupancy.

8. Ensure all reservation procedures comply with hotel policies and service standards.

9. Coordinate with other departments to fulfil guest requirements and provide a pleasant guest experience.

10. Perform any other duties and responsibilities assigned by Management from time to time.

• Annual Leave
• Annual Bonus
• Training Provided
• EPF
• SOCSO
• EIS