- Singapore
Full Time Customer Care Executive Jobs, Salary up to SGD 4,000 in CI Manufacturing - Maukerja
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Job Description
Responsibilities
Key Responsibilities
Process customer orders accurately and promptly.
Monitor order status and coordinate with relevant departments to ensure timely fulfillment.
Respond to customer inquiries regarding products, pricing, order status, and delivery schedules.
Handle customer complaints and coordinate corrective actions.
Prepare quotations, sales reports, and customer-related documentation.
Maintain customer records and ensure data accuracy in ERP systems.
Communicate proactively with customers regarding delays, shortages, or service-related issues.
Support month-end reporting and customer performance reviews.
Build strong relationships with customers to enhance customer satisfaction and loyalty.
Office-based role with frequent interaction with customers, sales teams, warehouse personnel, transport providers, and production teams.
Works closely with internal departments to ensure customer requirements are fulfilled.
Fast-paced environment requires the management of multiple customer accounts and orders simultaneously.
Standard working hours with occasional overtime required to support urgent customer needs or month-end activities.
Qualifications
Minimum Diploma in Business Administration, Customer Service, Supply Chain Management, or a related field.
Minimum 1-3 years of experience in customer service, order management, or sales coordination.
Proficiency in Microsoft Office applications (Excel, Word, Outlook).
Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics is an advantage.
Strong verbal and written communication skills.
Excellent customer handling and problem-solving abilities.
Ability to multitask and manage priorities in a fast-paced environment.
Good attention to detail and data accuracy.
Team player with a positive and customer-focused attitude.
Process customer orders accurately and promptly.
Monitor order status and coordinate with relevant departments to ensure timely fulfillment.
Respond to customer inquiries regarding products, pricing, order status, and delivery schedules.
Handle customer complaints and coordinate corrective actions.
Prepare quotations, sales reports, and customer-related documentation.
Maintain customer records and ensure data accuracy in ERP systems.
Communicate proactively with customers regarding delays, shortages, or service-related issues.
Support month-end reporting and customer performance reviews.
Build strong relationships with customers to enhance customer satisfaction and loyalty.
Office-based role with frequent interaction with customers, sales teams, warehouse personnel, transport providers, and production teams.
Works closely with internal departments to ensure customer requirements are fulfilled.
Fast-paced environment requires the management of multiple customer accounts and orders simultaneously.
Standard working hours with occasional overtime required to support urgent customer needs or month-end activities.
Qualifications
Minimum Diploma in Business Administration, Customer Service, Supply Chain Management, or a related field.
Minimum 1-3 years of experience in customer service, order management, or sales coordination.
Proficiency in Microsoft Office applications (Excel, Word, Outlook).
Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics is an advantage.
Strong verbal and written communication skills.
Excellent customer handling and problem-solving abilities.
Ability to multitask and manage priorities in a fast-paced environment.
Good attention to detail and data accuracy.
Team player with a positive and customer-focused attitude.
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