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Full Time Operations Executive - Healthcare | Contact Centre | Shift | North - East Jobs, Salary up to SGD 3,250 in RMA Contracts Pte Ltd - Maukerja
Operations Executive - Healthcare | Contact Centre | Shift | North - East
RMA Contracts Pte Ltd
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Job Description
Responsibilities
If you enjoy helping people, communicating with different stakeholders, and working in a fast-paced environment, we'd love to hear from you!
Location: North & East
Responsibilities:
Handle inbound and outbound patient enquiries, including
appointment booking, rescheduling, service referrals and medical procedure scheduling
.
Provide accurate information and assistance to patients, caregivers and internal stakeholders through the relevant
CRM and healthcare systems
.
Follow up on patient requests and coordinate with relevant departments to ensure requests and appointments are completed within the required timelines.
Manage difficult or escalated patient enquiries professionally in accordance with established
SOPs, escalation and service recovery procedures
.
Conduct
outbound/post-discharge follow-up calls
and provide support for other departmental hotlines where required.
Maintain accurate patient records and documentation while ensuring
strict patient confidentiality and data protection
at all times.
Work towards individual and Contact Centre
service and productivity KPIs
, including Service Level and Abandon Rate.
Provide support for other Contact Centre/ground operations and perform other duties as assigned by the Supervisor.
Salary & Benefits:
Junior: up to $2,750
Senior: up to $3,250
Yearly bonus
5-day work week between Mon-Sun
Structured Training Provided
Opportunity to build a career in the healthcare sector
Working Hours (Rostered Shift):
AM: 7:30AM – 5:00PM
PM: 11:30AM – 9:00PM
Requirements:
Customer service-oriented with good interpersonal skills
Proficient in MS Office and data entry
Able to work independently and as a team
Comfortable with rostered shifts, including weekends and public holidays, where required.
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.
RMA Contracts is a professional Business Process Outsourcing (BPO) service provider that is dedicated to delivering a spectrum of innovative BPO services using cutting-edge technology for business success.
As a one-stop integrated BPO partner, RMA Contracts is focus-driven on providing adept business solutions to streamline core business practices in today's challenging business environment in the areas of HR Consultancy, Recruitment and Manpower Outsourcing, Digitisation and Transaction Processing, Customer Relations and Managed Services.
Location: North & East
Responsibilities:
Handle inbound and outbound patient enquiries, including
appointment booking, rescheduling, service referrals and medical procedure scheduling
.
Provide accurate information and assistance to patients, caregivers and internal stakeholders through the relevant
CRM and healthcare systems
.
Follow up on patient requests and coordinate with relevant departments to ensure requests and appointments are completed within the required timelines.
Manage difficult or escalated patient enquiries professionally in accordance with established
SOPs, escalation and service recovery procedures
.
Conduct
outbound/post-discharge follow-up calls
and provide support for other departmental hotlines where required.
Maintain accurate patient records and documentation while ensuring
strict patient confidentiality and data protection
at all times.
Work towards individual and Contact Centre
service and productivity KPIs
, including Service Level and Abandon Rate.
Provide support for other Contact Centre/ground operations and perform other duties as assigned by the Supervisor.
Salary & Benefits:
Junior: up to $2,750
Senior: up to $3,250
Yearly bonus
5-day work week between Mon-Sun
Structured Training Provided
Opportunity to build a career in the healthcare sector
Working Hours (Rostered Shift):
AM: 7:30AM – 5:00PM
PM: 11:30AM – 9:00PM
Requirements:
Customer service-oriented with good interpersonal skills
Proficient in MS Office and data entry
Able to work independently and as a team
Comfortable with rostered shifts, including weekends and public holidays, where required.
This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions.e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.
RMA Contracts is a professional Business Process Outsourcing (BPO) service provider that is dedicated to delivering a spectrum of innovative BPO services using cutting-edge technology for business success.
As a one-stop integrated BPO partner, RMA Contracts is focus-driven on providing adept business solutions to streamline core business practices in today's challenging business environment in the areas of HR Consultancy, Recruitment and Manpower Outsourcing, Digitisation and Transaction Processing, Customer Relations and Managed Services.
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