Full Time Production Support Analyst Jobs, in Dexian Asia Pacific Selangor - Maukerja

We're Hiring: Production Support Analyst

Location: Puchong, Selangor, Malaysia

Experience: Minimum 3 years

Work Arrangement: Onsite

Are you experienced in application production support, incident management, and troubleshooting enterprise systems? We're looking for a Production Support Analyst to support business-critical applications, maintain system stability, and ensure timely resolution of production issues.

Key Responsibilities

• Provide L1 application production support, including daily health checks, system monitoring, and routine maintenance.
• Monitor application alerts, system resources, and backup status; perform application start/stop procedures as required.
• Troubleshoot incidents according to established SOPs and escalate complex issues to L2 support teams.
• Handle service requests, data extraction, user enquiries, and application-related issues.
• Manage user accounts, access permissions, password resets, account unlocking, and urgent access revocation.
• Perform log analysis, investigate recurring issues, and support root-cause analysis.
• Coordinate with regional business users, internal technical teams, vendors, and other stakeholders.
• Support application testing, change requests, and ongoing system improvements.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, IT, or a related discipline.
• Minimum 3 years of IT solution delivery or application support experience; insurance or financial-services experience is preferred.
• Mandatory: Experience with IBM AS/400 (IBM i), COBOL, CL programs, and Query/400.
• Working knowledge of Microsoft SQL Server, SQL queries, and database troubleshooting.
• Basic understanding of AWS EC2, S3, RDS, and IAM.
• Familiarity with Docker, Kubernetes, Jenkins, Git, and Terraform.
• Knowledge of Java, Spring Boot/MVC, web services, REST APIs, Node.js, and SQL/NoSQL databases.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.
• Understanding of software development life cycle (SDLC), testing, and quality assurance.

Preferred / Advantageous Experience

• DXC ASSURE suite, including Integral/Life, Pathfinder, Insights, Product Engine, and Smart Framework.
• DXC POLISY/GROUP, Guidewire Claims Center, or Fortra Robot scheduling and replay tools.
• Experience in insurance application support, data warehousing, reporting tools, or enterprise application environments.

Interested or know someone suitable?

Please share your updated resume via direct message or contact me to discuss the opportunity.

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