Premium Grocery & Deli | Joo Chiat, Singapore
ABOUT FIGGS
FIGGS is an independent premium grocery and deli in Joo Chiat, bringing together exceptional fresh produce, carefully chosen everyday essentials, distinctive artisan products and food worth getting excited about. We care about quality, provenance, useful products and an inviting, unpretentious shopping experience.
THE ROLE
We are looking for a hands-on Retail Operations Manager to take ownership of the day-to-day running of our first store. You will build strong routines, lead a small team, look after our products and suppliers, and help turn FIGGS into a neighbourhood favourite. This is a practical, customer-facing role: you should be equally comfortable on the shop floor, receiving deliveries and reviewing performance.
KEY RESPONSIBILITIES
- Lead daily store operations, opening and closing procedures, service standards and store presentation.
- Recruit, train, roster and motivate retail staff; create a positive, accountable team culture.
- Manage stock ordering, receiving, rotation, replenishment, inventory accuracy and shrinkage.
- Coordinate with local and overseas suppliers, track deliveries and maintain product availability.
- Monitor sales, gross margins, labour costs, wastage and other key store metrics.
- Maintain excellent fresh produce, chilled goods and deli merchandising standards.
- Oversee hygiene, food handling, temperature controls and applicable Singapore Food Agency requirements.
- Resolve customer issues thoughtfully and build relationships with regular shoppers.
- Help establish practical operating procedures and improve them as the business grows.
- Support product launches, seasonal ranges, promotions and future business development.
WHAT WE ARE LOOKING FOR
- Experience supervising or managing a retail, grocery, deli, specialty food or hospitality operation.
- Strong organisational skills and confidence leading a small team.
- Commercial awareness, including stock management, margins and waste control.
- Genuine enthusiasm for food, produce and interesting independent brands.
- A proactive, resourceful approach and willingness to work hands-on.
- Clear communication and comfort using POS, spreadsheets and basic reporting tools.
- Knowledge of Singapore food retail and food-safety practices is an advantage.
WHAT SUCCESS LOOKS LIKE
A welcoming, well-run store; a confident team; consistently strong product presentation; reliable stock availability; controlled wastage; and customers who want to come back.