- Midfields Square East, B2-42A-1, Dataran Niaga Sungai Besi Sungai Besi WP Kuala Lumpur Malaysia 57100

Working Location
Job Description
Requirements
Diploma or Degree in Hospitality Management, Hotel Management, Property Management, Business Administration or a related field.
Minimum 3–5 years of experience in hotel, serviced apartment, short-term rental, property operations or a related hospitality environment.
Minimum 2 years of experience in a supervisory or managerial role leading operational teams.
Strong experience in property operations, guest services, housekeeping, maintenance coordination and quality control.
Experience managing multiple properties or buildings is an advantage.
Strong leadership, manpower planning, problem-solving and decision-making skills.
Able to handle guest complaints, operational incidents and emergency situations professionally.
Good understanding of SOP development, implementation and operational standardisation.
Strong communication and stakeholder management skills, with the ability to coordinate effectively with building management, contractors, vendors and internal departments.
Good understanding of operational cost control, inventory management and asset management.
Able to work independently, manage multiple operational priorities and take ownership of issues through to resolution.
Willing to work flexible hours, including weekends and public holidays, when required by operations.
Willing and able to travel between assigned properties or buildings when required.
Responsibilities
WHO ARE WE?
We are a fast-growing hospitality and short-term rental management company managing properties across Malaysia.
But what makes us different?
We don't believe hospitality is simply about checking guests in and checking guests out.
It is about creating experiences, taking ownership, and constantly finding better ways to do things.We work with properties, technology, people and guests from different backgrounds, which meansno two days are exactly the same.
And yes, we work hard.
But we also believe work should be a place where you can learn, laugh, share ideas, eat good food and actually enjoy the people you work with.
WHAT WE LOOK FOR
Strong leadership and people management skills
Good communication skills in Malaysia’s three main languages
Strong hospitality and customer service mindset
Responsible, organised and able to manage multiple priorities
Confident in handling operational issues and making decisions
Strong problem-solving and service recovery skills
Able to lead, coach and develop operation teams
Commercially aware with good cost and resource management
Proactive, hands-on and willing to take ownership
Comfortable working in a fast-moving, multi-property hospitality environment
WHAT YOU'LL DO
Oversee the daily operations and performance of assigned properties
Manage multiple buildings while maintaining consistent operational standards
Lead Front Office, Housekeeping, Maintenance and other property operation teams
Ensure rooms, common areas and facilities remain clean, safe and guest-ready
Handle escalated guest complaints, service recovery and serious operational issues
Monitor housekeeping quality, maintenance, manpower and property readiness
Coordinate with building management, security, contractors, vendors and other stakeholders
Plan manpower according to occupancy, workload and operational requirements
Monitor inventory, operational costs, assets and overall resource usage
Track guest feedback, operational performance, risks and outstanding matters
Develop, review and improve SOPs, workflows and service standards
Support the setup, onboarding and launch of new buildings and units
Drive continuous improvement across guest experience, service quality and operational efficiency
YOUR ATTITUDE MATTERS
We don't expect you to solve every problem alone.
But as a Building Manager, we do expect you to take ownership, make decisions and lead the team forward.
When operations get busy, you stay organised. When service issues arise, you step in. When the same problem keeps happening, you look beyond the quick fix and find a better way to prevent it from happening again.
This role is not only about managing today's operations.
You will have the opportunity to build teams, improve systems, develop SOPs, manage multiple properties and help shape how our hospitality operations grow.
If you enjoy leading people, improving operations and creating better guest experiences, this is a role where you can make a real impact.
Your career doesn't have to stay in one lane. Lead well, improve fast, and grow with the business.
Employee Benefits:
Complimentary lunch (Front Operation Team only)
Medical, optical and dental benefits
Annual Bonus up to 5 times
Annual salary increment
Complimentary parking
Pantries come with microwave, refrigerator and coffee machine
Company dinners, events and trips
Car and housing subsidy
Parental or spouse allowance
Unlimited Latte supply (Office Only)
Benefits
MRT - SERDANG RAYA UTARA
0.9 km
MRT - SUNGAI BESI
1.6 km
LRT - SUNGAI BESI
1.6 km
LRT - BUKIT JALIL
1.8 km
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