- Kuala Lumpur Federal Territory Malaysia
Full Time Telemarketing, Analyst (FS) Jobs, in Randstad Malaysia Federal Territory - Maukerja
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Job Description
Responsibilities
About The Company
a leading multinational life insurance and financial services provider, the company is committed to creating a healthier, more sustainable future across the communities it serves. Built around a core purpose of helping millions of people live healthier, longer, and better lives, the organization actively drives initiative-led brand positioning, purpose-driven marketing, and impactful community programs. Working within this network offers an opportunity to contribute directly to meaningful, customer-centric solutions while advancing a larger movement toward long-term wellness and financial security.
About The Job
as a Telemarketing / Telesales Analyst, you will directly drive the retail sales of financial and insurance products through call center infrastructure and digital channels. Your primary focus will be connecting with prospective leads provided by strategic partners, identifying individual customer needs, and recommending tailored insurance solutions to hit defined sales targets and key business metrics
Key Responsibilities
you will join a dynamic Marketing, Distribution & Partnerships team that acts as a primary catalyst for customer engagement and partner outreach. The team collaborates closely across call center infrastructures and digital platforms to amplify brand positioning, foster strong stakeholder relationships, and deliver purpose-led messaging. Working under supportive leadership focused on quality standards and goal achievement, you will operate in a target-driven, high-energy environment dedicated to making a positive, healthy impact across every customer touchpoint.
a leading multinational life insurance and financial services provider, the company is committed to creating a healthier, more sustainable future across the communities it serves. Built around a core purpose of helping millions of people live healthier, longer, and better lives, the organization actively drives initiative-led brand positioning, purpose-driven marketing, and impactful community programs. Working within this network offers an opportunity to contribute directly to meaningful, customer-centric solutions while advancing a larger movement toward long-term wellness and financial security.
About The Job
as a Telemarketing / Telesales Analyst, you will directly drive the retail sales of financial and insurance products through call center infrastructure and digital channels. Your primary focus will be connecting with prospective leads provided by strategic partners, identifying individual customer needs, and recommending tailored insurance solutions to hit defined sales targets and key business metrics
Key Responsibilities
- Perform direct outbound telemarketing calls to partner-provided leads to consistently achieve personal and team sales quotas.
- Conduct thorough needs-based assessments with customers to match and cross-sell appropriate insurance products.
- Convert prospective leads into active policyholders through effective telesales techniques and consultative sales approaches.
- Maintain complete compliance with industry regulations, internal quality standards, and ethical sales practices during all call interactions.
- Minimum 'O' Level /SPM qualification or higher.
- 2 to 5 years of outbound call center, telemarketing, or telesales experience within the financial services or insurance industry.
- Relevant industry certifications—such as Basic Certificate in Insurance (BCP), Personal General Insurance (PGI), and Health Insurance (HI)—are preferred but non-mandatory.
- Strong interpersonal communication skills with a customer-focused, persuasive demeanor.
you will join a dynamic Marketing, Distribution & Partnerships team that acts as a primary catalyst for customer engagement and partner outreach. The team collaborates closely across call center infrastructures and digital platforms to amplify brand positioning, foster strong stakeholder relationships, and deliver purpose-led messaging. Working under supportive leadership focused on quality standards and goal achievement, you will operate in a target-driven, high-energy environment dedicated to making a positive, healthy impact across every customer touchpoint.
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