Full Time Level 2 Production Support Engineer (Financial Domain) Jobs, in Kris Infotech : Technology & Talent - Synced - Maukerja

We're looking for an experienced Level 2 Production Support Engineer to safeguard and strengthen our business-critical financial applications. If you thrive under pressure, love untangling complex problems, and have a solid background in financial services, this role is for you.

What You'll Do

• Resolve incidents fast: Analyze, troubleshoot, and fix production issues within agreed SLAs.
• Dig deep: Perform root cause analysis and partner with Level 3 and development teams on complex issues and long-term fixes.
• Stay ahead of problems: Monitor application health and performance using Splunk, AppDynamics, and other enterprise tools to catch issues before users do.
• Automate the routine: Build and maintain Python scripts to streamline monitoring, support tasks, and incident resolution.
• Let the data talk: Write and optimize SQL queries to investigate data issues and support troubleshooting.
• Keep stakeholders informed: Work with business and operations teams, communicate status clearly, and minimize end-user impact.
• Share what you know: Create knowledge base articles, runbooks, and SOPs that make the whole team more efficient.
• Be there when it counts: Take part in on-call rotations for critical production systems.
• Keep growing: Explore new tools, technologies, and best practices to improve platform stability.
• Collaborate on insights: Use Tableau, Power BI, or Business Objects with reporting and analytics teams for issue analysis.

What We're Looking For

• 8+ years of hands-on production support experience in the financial domain
• Solid grasp of Azure fundamentals, with practical experience in Azure Kubernetes Service (AKS)
• Strong SQL skills for troubleshooting and data analysis
• Experience with automation and scripting, preferably Python
• Proven Level 2 support experience (Level 3/development exposure is a big plus)
• Hands-on experience with monitoring and logging tools such as Splunk and AppDynamics
• Sharp analytical and problem-solving skills, able to diagnose complex issues quickly
• Excellent communication skills with both technical and non-technical audiences
• Curiosity and a genuine drive to learn new technologies