Full Time Vendor Operations Manager - MSP (US Tech MNC- UP 9.6k) Jobs, in Adecco - Maukerja

Large US Tech MNC

Adecco is partnering with our client, a leading global technology company, to hire an experienced Vendor Operations Specialist to support operational excellence, process improvement, stakeholder management, and business process optimization initiatives within a global partnerships environment.

This is an exciting opportunity for an operations professional who enjoys solving complex business problems, improving workflows, and driving operational efficiency at scale. You will play a key role in supporting process improvement programs, developing operational frameworks, managing stakeholder relationships, and ensuring operational effectiveness across regional and global teams.

The successful candidate will work closely with cross-functional stakeholders to streamline processes, enhance service delivery, track operational performance, and identify opportunities for automation and continuous improvement.

The role is ideal for a highly analytical and detail-oriented operations professional who is comfortable working with data, process optimization, stakeholder engagement, and operational project execution.

Office Location: Mapletree Business City
Work Arrangement: Hybrid
Working Hours: 9:00 AM - 6:00 PM

• Minimum 3-5 years of relevant professional experience in Business Operations, Program Operations, Process Improvement, Shared Services, Project Management, Customer Operations, or related disciplines.
• Experience supporting large-scale operational programs, business processes, or service delivery environments.
• Strong understanding of process improvement, workflow optimization, and operational excellence initiatives.
• Experience creating or maintaining SOPs, process maps, workflow documentation, training materials, or operational resources.
• Strong analytical capabilities with experience interpreting operational data, KPIs, metrics, and performance trends.
• Experience identifying operational inefficiencies and implementing process improvements.
• Strong stakeholder management skills with the ability to collaborate across internal teams, service providers, and business partners.
• Experience managing escalations, exceptions, service requests, queues, or customer support processes.
• Strong project management and execution skills with the ability to manage multiple priorities concurrently.
• Knowledge of operational SLAs, performance measurement frameworks, and service delivery best practices.
• Experience working with vendors, outsourced partners, suppliers, or managed service providers will be advantageous.
• Exposure to automation initiatives, workflow enhancements, or operational transformation projects is preferred.
• Excellent communication, problem-solving, and organizational skills.
• Prior experience within technology, consulting, shared services, outsourcing, operations, or multinational environments will be highly preferred.
  
  

• Support the design, implementation, standardization, and optimization of operational processes and workflows.
• Partner with stakeholders to provide guidance on policies, procedures, operational processes, and exception management.
• Identify and support initiatives that improve operational efficiency, customer experience, productivity, and business outcomes.
• Contribute to process improvement programs that drive scalability, quality, and operational excellence.
• Develop and maintain SOPs, process maps, workflow documentation, operational resources, and training materials.
• Support the execution of operational projects and initiatives that address business challenges and improve performance.
• Analyze operational trends, workflow performance, and service metrics to identify opportunities for improvement.
• Track, maintain, and communicate operational KPIs, dashboards, and performance reporting.
• Support supplier, vendor, or internal stakeholder onboarding, performance evaluations, and review processes.
• Manage operational queues, escalations, service requests, and SLA-driven support activities.
• Collaborate with internal teams and external partners to implement process improvements and operational changes.
• Assist in developing workflow efficiency frameworks and performance measurement methodologies.
• Participate in stakeholder discussions to gather business requirements and identify operational improvement opportunities.
• Provide recommendations to simplify workflows, reduce manual effort, and improve operational effectiveness.
• Support business planning, supplier strategies, operational delivery models, and cost optimization initiatives.
• Contribute to customer and employee experience programs through efficient operational support and service delivery.
• Participate in continuous improvement initiatives focused on automation, scalability, and operational excellence.
• Support cross-functional teams in delivering business objectives while ensuring operational consistency and quality.
  

• Send your updated resume to *************
• Email Title: Apply Integrated Marketing Manager
• All shortlisted candidates will be contacted.

Jason Lew Hong Kang
EA Licence Number: 91C2918
Personnel Registration Number: R1876435