- River Valley Central Region (Singapore) Singapore
Full Time OUTLET MANAGER Jobs, Salary up to SGD 3,200 in ALL SKIN AESTHETICS PTE. LTD. Central Region (Singapore) - Maukerja
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Job Description
Responsibilities
ROLE DESCRIPTION
Independently complete opening/closing and service-readiness checklists, coordinate appointments and staff deployment, maintain accurate client and operational records, follow hygiene and safety requirements, and identify or escalate SOP deviations appropriately.
Able to allocate duties and treatment rooms, monitor daily workflow, demonstrate approved procedures, observe staff practice, provide constructive feedback and record follow-up coaching needs, seeking management support when required.
Respond to routine enquiries professionally, documents customer feedback accurately, resolves appropriate service issues in line with company policy and escalates sensitive or unresolved cases promptly.
Maintain a daily or weekly KPI tracker, reviews booking and sales trends, follows up on enquiries appropriately, identifies gaps against targets and recommends practical actions to improve conversion and retention.
Conduct routine stock counts, reconciles inventory records, monitors product usage and expiry where applicable, prepares replenishment requests on time and flags unusual variances or wastage.
Prepare a basic monthly outlet report covering sales, bookings, enquiries, retention and operational issues; supports and tracks approved campaigns; identifies operational trends; and presents at least one practical improvement recommendation based on observed results.
RESPONSIBILITIES & COMPETENCIES
To develop competency in daily outlet operations and the implementation of company SOPs, including opening and closing checks, service-room and equipment readiness, appointment flow, staff scheduling, hygiene, safety, client documentation and handover procedures.
To coordinate and supervise beauty therapists, maintain service standards and smooth workflow, and develop on-the-job training skills in customer service, SOP compliance and approved treatment/service standards.
To strengthen customer communication and service recovery skills, including handling enquiries, feedback, complaints, service issues and matters requiring escalation while maintaining a professional and positive customer experience.
To monitor outlet sales, treatment bookings, customer enquiries, conversion, repeat visits and other key performance indicators, and apply appropriate initiatives to improve revenue and customer retention.
To manage stock levels, product usage, inventory records, replenishment and ordering processes, while monitoring wastage and preventing stock shortages.
To prepare outlet performance reports and work with management on promotional campaigns, customer-engagement and outlet sales activities, and continuous-improvement projects that support productivity, service consistency and profitability.
DURATION OF ATTACHMENT
6 months
SkinWorkz Aesthetics (All Skin Aesthetics Pte. Ltd.) is a permier beauty and wellness salon located in the heart of Orchard Road, Singapore. We foster a supportive teamwork culture where beauty professionals can grow and thrive with continuous learning and excellence, in return contributing to customer satisfaction for the company.
We specialise in advanced, results-driven aesthetics treatments including customised facials, laser therapies, chemical peels, and non-invasive body slimming solutions. By combining state-of-the-art technology, we deliver visible results in a safe, comfortable and relaxing environment where all treatments are thoughtfully tailored with a personal touch to meet the unique needs of our clients.
Independently complete opening/closing and service-readiness checklists, coordinate appointments and staff deployment, maintain accurate client and operational records, follow hygiene and safety requirements, and identify or escalate SOP deviations appropriately.
Able to allocate duties and treatment rooms, monitor daily workflow, demonstrate approved procedures, observe staff practice, provide constructive feedback and record follow-up coaching needs, seeking management support when required.
Respond to routine enquiries professionally, documents customer feedback accurately, resolves appropriate service issues in line with company policy and escalates sensitive or unresolved cases promptly.
Maintain a daily or weekly KPI tracker, reviews booking and sales trends, follows up on enquiries appropriately, identifies gaps against targets and recommends practical actions to improve conversion and retention.
Conduct routine stock counts, reconciles inventory records, monitors product usage and expiry where applicable, prepares replenishment requests on time and flags unusual variances or wastage.
Prepare a basic monthly outlet report covering sales, bookings, enquiries, retention and operational issues; supports and tracks approved campaigns; identifies operational trends; and presents at least one practical improvement recommendation based on observed results.
RESPONSIBILITIES & COMPETENCIES
To develop competency in daily outlet operations and the implementation of company SOPs, including opening and closing checks, service-room and equipment readiness, appointment flow, staff scheduling, hygiene, safety, client documentation and handover procedures.
To coordinate and supervise beauty therapists, maintain service standards and smooth workflow, and develop on-the-job training skills in customer service, SOP compliance and approved treatment/service standards.
To strengthen customer communication and service recovery skills, including handling enquiries, feedback, complaints, service issues and matters requiring escalation while maintaining a professional and positive customer experience.
To monitor outlet sales, treatment bookings, customer enquiries, conversion, repeat visits and other key performance indicators, and apply appropriate initiatives to improve revenue and customer retention.
To manage stock levels, product usage, inventory records, replenishment and ordering processes, while monitoring wastage and preventing stock shortages.
To prepare outlet performance reports and work with management on promotional campaigns, customer-engagement and outlet sales activities, and continuous-improvement projects that support productivity, service consistency and profitability.
DURATION OF ATTACHMENT
6 months
SkinWorkz Aesthetics (All Skin Aesthetics Pte. Ltd.) is a permier beauty and wellness salon located in the heart of Orchard Road, Singapore. We foster a supportive teamwork culture where beauty professionals can grow and thrive with continuous learning and excellence, in return contributing to customer satisfaction for the company.
We specialise in advanced, results-driven aesthetics treatments including customised facials, laser therapies, chemical peels, and non-invasive body slimming solutions. By combining state-of-the-art technology, we deliver visible results in a safe, comfortable and relaxing environment where all treatments are thoughtfully tailored with a personal touch to meet the unique needs of our clients.
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