Full Time Operational Key Account Manager Jobs, Salary up to SGD 4,000 in KLN LOGISTICS MANAGEMENT (ASIA) PTE. LTD. North-east Region (Singapore) - Maukerja

Summary of the Position

The Operational Key Account Manager (OKAM) is the operational orchestrator for key accounts. While the Global Key Account Manager (GKAM) owns the commercial relationship and growth strategy, the OKAM ensures operational excellence, consistency, and seamless delivery across all regions and service lines.

In this role, you will serve as the single point of accountability for operational performance across assigned Key Account. You will work in close partnership with GKAMs, Regional Key Account Managers (RKAMs), and regional operational teams to ensure that KLN delivers on its commitments—consistently, reliably, and at the highest standard. This is a global role requiring deep operational expertise, cross-cultural agility, and the ability to drive alignment across complex, multi-regional delivery networks.

Responsibilities:
Operational Strategy &Governance

• Define and maintain global operational service standards for assigned key account, including SLAs, KPIs, and escalation protocols
• Partner with GKAMs to ensure operational feasibility is assessed during opportunity development and solution design
• Establish and govern global SOPs that ensure consistent service delivery across all regions
• Lead quarterly operational reviews with clients alongside GKAMs

New Business & Service Onboarding

• Lead operational onboarding for new assigned key account and new service lines, ensuring smooth transition from sales to execution
• Coordinate with regional operations teams to align on capacity,resources, and readiness before go-live
• Conduct post-launch reviews (30/60/90 days) to identify gaps and drivecontinuous improvement

Performance Monitoring &Continuous Improvement

• Monitor global operational KPIs (on-time delivery, transit times, exception rates) across all regions for assigned key account
• Identify performance trends, surface root causes, and drive corrective actions with regional teams
• Lead cross-regional operational reviews to share best practices and standardize processes
• Drive continuous improvement initiatives that enhance efficiency, reduce cost, and improve client experience

Issue Escalation & Crisis Management

• Serve as the primary escalation point for operational issues (cross-regional coordination)
• Partner with GKAMs on strategic escalations by providing operational data and resolution options
• Coordinate with regional MDs and GKAMs when critical issues arise to ensure a swift, coordinated response
• Ensure all operational escalations are logged, tracked, and resolved with root cause analysis and preventive actions

Cross-Regional Coordination

• Align regional operations teams on global account priorities and service expectations
• Facilitate regular operational syncs with RKAMs and regional ops leads to ensure consistent execution
• Resolve resource conflicts and process gaps that arise across regions
• Serve as the operational voice in global account planning and QBR preparation

Systems & Reporting

• Maintain global operational dashboards for assigned key account; provide regular reporting to GKAMs and leadership
• Ensure operational data integrity across systems (CRM, TMS, WMS)
• Leverage data to identify opportunities for service improvement and cost optimization

Requirements:

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline
• Minimum 8 years of related experience in logistics, supply chain operations, or related field.
• Proven experience in regional or global operations management, with exposure to multi-country operations.
• Deep understanding of freight forwarding (air, ocean, road) and/or contract logistics operations.
• Experience managing complex, cross-regional operational escalations
• Proficiency in operational systems (TMS, WMS) and CRM
• Strong Microsoft Office and Power BI skills
• Willingness to travel internationally (20–30%)
• Cross-Cultural Agility: Comfortable navigating diverse regional operations cultures and business practices.
• Problem Solver: Ability to diagnose complex operational issues and drive to resolution with multiple stakeholders
• Influencer: Leads regional operations teams without direct reporting lines
• Data-Driven: Uses data to diagnose problems, track performance, and drive decisions
• Collaborative: Works effectively with GKAMs, RKAMs, and regional operations teams