Job Summary
As a Clinic Executive, you will oversee daily clinic operations, ensuring excellent patient care, operational efficiency, and team performance while driving continuous improvements and compliance.
Responsibilities
Lead and supervise daily clinic operations to ensure smooth workflow and high service standards
Manage, coach, and develop Dental Surgery Assistants and Front Desk staff to enhance team capabilities and performance
Deliver exceptional customer service by monitoring patient satisfaction and addressing concerns promptly
Monitor clinic productivity and appointment flow to optimize operational efficiency
Ensure strict compliance with MOH regulations, infection control protocols, and clinic SOPs to maintain safety and quality standards
Manage staff scheduling, attendance, and leave planning to maintain adequate coverage
Conduct regular staff training, coaching sessions, and performance reviews to support professional growth
Oversee inventory management by tracking stock levels and coordinating timely replenishment
Handle patient feedback professionally and resolve service-related issues to uphold clinic reputation
Collaborate closely with dentists and headquarters to meet operational and business goals
Maintain accurate clinic records and submit required operational reports on time
Foster a positive, collaborative, and high-performing team culture that supports continuous improvement
Requirements
Minimum 2 years of experience in a dental or healthcare environment.
At least 1 year of supervisory or leadership experience preferred.
Strong leadership, communication, and interpersonal skills.
Excellent organisational and problem-solving abilities.
Customer-focused with a proactive mindset.
Comfortable using clinic management software and Microsoft Office.
Able to work independently while collaborating effectively with the team.
1728 Dental Group has 4 clinics strategically located at Ang Mo Kio, Tampines and Jurong East, conveniently located near bus interchanges, MRT stations and residential estates.
We have a dedicated pool of experienced dentists and hygienists, supported by more than 15 dental surgery assistants, competent in delivering quality care.
Our principal dentists have more than 40 years of collective experience in delivering high quality dental procedures such as Implants, Crowns & Bridges, Dentures, Smile Makeovers and Cosmetic Dentistry.
All our clinics are fully equipped with technologies that provide timely and accurate diagnosis for the delivery of quality and affordable dental care.