- Singapore
Full Time Guest Relations Executive Jobs, Salary up to SGD 2,500 in NUVE MANAGEMENT PTE. LTD. - Maukerja
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Job Description
Responsibilities
Job Title
Guest Relations Officer
Job Description & Requirements
Job Summary
As a Guest Relations Officer, you will be the face of the hotel, ensuring every guest enjoys a seamless and memorable stay. You will handle enquiries, resolve issues with professionalism, and deliver exceptional customer service that reflects the hotel’s standards of hospitality.
Duties and Responsibilities
Manage guest check-ins and check-outs efficiently and courteously.
Accurately process reservations and maintain timely updates in the system.
Address guest enquiries, feedback, and complaints with empathy and effective solutions.
Proactively attend to guest needs, ensuring satisfaction throughout their stay.
Respond promptly to email enquiries and follow up where necessary.
Collaborate with Housekeeping and Maintenance teams to ensure smooth operations.
Perform additional duties as assigned by the Hotel Manager.
Job Requirements :
Minimum qualification: Higher Secondary/Pre-U/A Level/College in Hospitality, Tourism, Hotel Management, or equivalent.
At least 1 year of relevant work experience in hospitality or customer service.
Entry-level candidates specializing in Hotel Management/Tourism Services are welcome to apply.
Strong interpersonal and communication skills with a customer-first mindset.
Ability to remain composed under pressure and resolve issues effectively.
Team player with a positive attitude and willingness to learn.
NuVe Group is a Singapore-based hospitality group behind a curated portfolio of boutique hotels and dining concepts. Each property reflects its own character while delivering warm, attentive hospitality and a strong sense of place. Alongside our hotels, we craft distinctive dining experiences that showcase unique homegrown flavours and sips.
Guest Relations Officer
Job Description & Requirements
Job Summary
As a Guest Relations Officer, you will be the face of the hotel, ensuring every guest enjoys a seamless and memorable stay. You will handle enquiries, resolve issues with professionalism, and deliver exceptional customer service that reflects the hotel’s standards of hospitality.
Duties and Responsibilities
Manage guest check-ins and check-outs efficiently and courteously.
Accurately process reservations and maintain timely updates in the system.
Address guest enquiries, feedback, and complaints with empathy and effective solutions.
Proactively attend to guest needs, ensuring satisfaction throughout their stay.
Respond promptly to email enquiries and follow up where necessary.
Collaborate with Housekeeping and Maintenance teams to ensure smooth operations.
Perform additional duties as assigned by the Hotel Manager.
Job Requirements :
Minimum qualification: Higher Secondary/Pre-U/A Level/College in Hospitality, Tourism, Hotel Management, or equivalent.
At least 1 year of relevant work experience in hospitality or customer service.
Entry-level candidates specializing in Hotel Management/Tourism Services are welcome to apply.
Strong interpersonal and communication skills with a customer-first mindset.
Ability to remain composed under pressure and resolve issues effectively.
Team player with a positive attitude and willingness to learn.
NuVe Group is a Singapore-based hospitality group behind a curated portfolio of boutique hotels and dining concepts. Each property reflects its own character while delivering warm, attentive hospitality and a strong sense of place. Alongside our hotels, we craft distinctive dining experiences that showcase unique homegrown flavours and sips.
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