Full Time Customer Support Specialist Jobs, Salary up to MYR 2,300 in OPTIMUM INFOSOLUTIONS (M) SDN BHD Selangor - Maukerja

About the role
- Work closely with internal members to attend all merchant enquiries.
- Work with various teams to refine and produce the best solution for merchant and customer problems.
- Go above and beyond to ensure merchants and customers feel valued.
- Specialize in investigation of uncompleted orders & disputes from merchants / customers.
- Manage and grow the way we communicate with our merchant partners.
- Manage complex data entry in an efficient and timely manner.

Job Description
- Attend merchant queries via Microsoft Dynamic 365 by answering product and service requests.
- Resolves product or service problems by clarifying the merchant's and customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Expediting correction or adjustment requested by merchants and customers with constant follow up to ensure resolution.
- Act as the liaison between the merchant and the company - acting as a support system attending to their needs and queries.
- Assist merchants and customers to become fully comfortable with our processes and systems

Requirements
- 1-2 years experience in Account Management, Operations, Customer Service, Communications, PR, Marketing, Hospitality, or any other related fields.
- Strong verbal and written communication and interpersonal skills.
- Structured understanding of operational processes.
- Fluent in written and spoken English and Bahasa Malaysia

The Nice-to-Haves
- Experience in a customer centric environment in the service industry would be a plus.

- Fresh graduates with relevant internship experiences

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

• Health insurance

Work Location: In person