Key Responsibilities
Provide Level 2/3 support for desktops, laptops, mobile devices, virtual desktops, peripherals, and connectivity issues.
Install, configure, deploy, and troubleshoot Windows, Microsoft 365, Teams, Outlook, OneDrive, and SharePoint.
Manage endpoint platforms, software and OS deployment, patching, endpoint protection, encryption, MFA, and device compliance.
Resolve incidents and service requests, conduct root cause analysis, and coordinate with vendors and infrastructure teams.
Support device provisioning, refresh, migration, decommissioning, and asset inventory management.
Support workplace technology projects, testing, rollouts, and change management activities.
Maintain technical documentation and reports, and support audits and security compliance requirements.
Requirements
Diploma or Degree in IT, Computer Science, Computer Engineering, or a related discipline.
Minimum 5 years of relevant experience in desktop engineering, End-User Computing (EUC), or endpoint management.
Hands-on experience with Windows, Microsoft 365, and tools such as Microsoft Intune, SCCM, Microsoft Entra ID, or Active Directory.
Experience in software and OS deployment, patch management, endpoint security, and vulnerability remediation.
Strong troubleshooting skills across hardware, software, networking, and authentication.
Experience in incident, problem, and change management, including Change Advisory Board (CAB) processes.
Experience supporting device refresh programmes and migrations.
Good communication and stakeholder management skills.
Added Advantages
Experience in Singapore Government, Statutory Board, WOG, or GCC environments.
Familiarity with IM8 and government cybersecurity requirements.
Relevant ITIL, Microsoft, or CompTIA certifications.
Combuilder is a Singapore Head-quartered IT services company having extended operations in Beijing, China. We are a professional, vision-driven organisation focused on superior customer satisfaction to provide affordable, high quality, reliable and timely large-scale systems solutions.
Our company is involved in the design and development of large scale software systems since Year 1999, mainly for railway, MRT and MINDEF projects. We are the sub-contractor and strategic partner of ST Electronics (Transport Business Unit, Large Scale Group) and ST Training & Simulation.