Full Time Customer Service Executive Jobs, Salary up to SGD 3,000 in W TECH SOLUTIONS PRIVATE LIMITED East Region (Singapore) - Maukerja

Job Summary

We are seeking a proactive Customer Service Executive to manage customer communications, process orders, resolve issues, and support office administration in a fast-paced SME environment.

Responsibilities

Respond to customer enquiries via phone, email, WhatsApp, and social media to provide timely and accurate information

Process customer orders, prepare quotations, and conduct follow-ups to ensure order completion

Resolve customer complaints professionally and promptly to maintain satisfaction

Build and maintain positive relationships with customers to enhance loyalty

Coordinate with internal teams to manage deliveries, orders, and service requests efficiently

Perform daily office administrative duties including scheduling and managing office supplies

Prepare invoices, purchase orders, and maintain accurate documentation for business transactions

Organize and maintain filing and record-keeping systems for easy retrieval and compliance

Assist management with ad hoc administrative tasks as needed to support business operations

Required competencies and certifications

Proficient in Microsoft Office applications (Word, Excel, Outlook) to support documentation and communication

Ability to multitask and work independently to manage diverse responsibilities effectively

Good communication and interpersonal skills to engage with customers and internal teams professionally

Preferred competencies and qualifications

Experience working in a customer service or administrative role within an SME environment

Familiarity with invoicing or basic accounting software to assist with financial documentation

Basic knowledge of social media and customer messaging platforms to enhance customer engagement

Other Information

Working Hours

Monday to Friday: 9am - 6pm

Location

Tampines