Location:
Singapore, Changi North Rise
Working Hours:
5 day work week (Monday to Friday)
Benefits:
Lunch provided daily (Non-Halal)
Company shuttle bus (AMK & Bedok MRT)
Medical Benefits
Friendly and supportive team
Stable company with long-term career growth
Responsibilities:
Respond promptly and professionally to customer inquiries via phone and email
Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
Handle order changes, cancellations, returns, and exchanges efficiently
Address and resolve customer complaints with empathy and professionalism
Provide basic technical support and troubleshoot product/service issues
Achieve performance targets set by management.
Collaborate with internal teams to resolve service-related issues
Support other sales-related and administrative tasks as assigned
Requirements:
Minimum 1 year of experience in customer service or sales support
Strong communication and interpersonal skills
Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
Able to multitask and manage time effectively in a fast-paced environment
Detail-oriented with strong organizational skills
Positive attitude and ability to handle challenging situations diplomatically
Kumpulan
is a well‑established Singapore company providing comprehensive office, pantry, and business supply solutions.
Founded in 1986, we support MNCs, SMEs, institutions, and F&B businesses through a reliable one‑stop supply model backed by our own warehouse operations, delivery fleet, and digital e‑commerce platform.
With a strong focus on service excellence, operational efficiency, and long‑term partnerships, Kumpulan continues to grow by investing in people, technology, and process improvements.