Full Time SALES EXECUTIVE Jobs, Salary up to MYR 2,300 in Casuarina @ Kuala Kangsar Perak - Maukerja

Sales Executive to drive hotel revenue through proactive sales activities, customer relationship management, corporate account development, room sales, banquet, event sales and the promotion of hotel facilities and packages. The Sales Executive is responsible for identifying new business opportunities, maintaining existing customer accounts, achieving assigned sales targets and contributing to the hotel's overall business performance.

KEY RESPONSIBILITIES

1. Sales and Business Development

• Identify, develop and secure new business opportunities from corporate clients, government agencies, travel agents, event organisers, educational institutions and other potential customers.
• Conduct sales calls, client visits, presentations, sales appointments and site inspections to promote the hotel's products and services.
• Develop and maintain a database of potential customers, corporate accounts and business prospects.
• Prepare sales proposals, quotations, packages and commercial offers in accordance with the hotel's approved rates, pricing policies and procedures.
• Follow up on enquiries, quotations and prospective business opportunities to convert leads into confirmed bookings.
• Achieve monthly, quarterly and annual sales targets as assigned by the Management.
• Explore new market segments and business opportunities to increase room occupancy, banquet revenue and overall hotel revenue.

2. Room Sales and Corporate Account Management

• Promote hotel accommodation, room packages, special promotions and other approved offerings to corporate and individual customers.
• Establish and maintain strong relationships with corporate clients, government departments, travel agents and other business partners.
• Identify opportunities for corporate accommodation, group bookings, long-stay arrangements and business travel.
• Coordinate with the Front Office teams to ensure room availability, booking accuracy and proper handling of confirmed reservations.
• Monitor existing accounts, identify repeat-business opportunities and maintain customer satisfaction.
• Ensure all negotiated corporate rates and special arrangements are approved by the authorised Management representative.

3. Banquet, Meetings and Events Sales

• Promote the hotel's meeting and event facilities, including Kenanga Hall, Multipurpose Hall and other suitable event spaces.
• Solicit business for meetings, seminars, conferences, training programmes, weddings, private functions, corporate events and social gatherings.
• Coordinate with prospective clients to understand their event requirements, expected attendance, preferred venue setup, catering arrangements, audio-visual requirements and budget.
• Conduct site inspections and provide professional recommendations on suitable event packages and arrangements.
• Prepare quotations, event proposals and relevant documentation for client consideration.
• Coordinate with the Sales & Marketing, Food & Beverage, Kitchen, Front Office and other relevant departments to ensure that confirmed events are delivered according to the agreed requirements.
• Liaise with the relevant personnel to ensure that a complete Event Order (EO) is prepared, communicated and distributed to the relevant departments before each event.
• Follow up with clients after events to obtain feedback, resolve outstanding matters and encourage repeat bookings.

4. Customer Relationship Management

• Build and maintain positive relationships with existing and prospective customers.
• Respond promptly and professionally to sales enquiries, customer requests, complaints and feedback.
• Maintain regular communication with key accounts to strengthen customer loyalty and generate repeat business.
• Ensure accurate recording of customer interactions, sales activities, enquiries, quotations and confirmed bookings.
• Maintain professional conduct and represent the hotel positively during client meetings, sales visits and promotional activities.

5. Marketing and Promotional Activities

• Assist in implementing approved sales and marketing plans, promotional campaigns and revenue-generating initiatives.
• Promote hotel accommodation, meeting facilities, banquet packages, food and beverage offerings and seasonal promotions through appropriate sales channels.
• Participate in sales campaigns, roadshows, exhibitions, networking events and industry engagement activities when required.
• Work closely with the Sales & Marketing team to identify market trends, customer preferences, competitor activities and potential business opportunities.
• Support the preparation of promotional materials, sales presentations and marketing content in accordance with the hotel's branding guidelines.
• Recommend new packages, sales initiatives and customer engagement strategies to improve business performance.

6. Sales Administration and Reporting

• Prepare and submit daily, weekly and monthly sales activity reports as required by the HOD.
• Maintain accurate records of sales calls, client visits, quotations, confirmed business, lost business and prospective accounts.
• Prepare sales forecasts, pipeline updates and reports on progress against assigned sales targets.
• Ensure all quotations, contracts, booking confirmations and related sales documents are properly prepared, recorded and filed.
• Monitor outstanding quotations, deposits, payments and other sales-related matters in coordination with the Finance Department and relevant operational teams.
• Ensure that all sales transactions, discounts, complimentary arrangements and special rates comply with the hotel's approval procedures.
• Maintain the confidentiality and security of customer information, corporate rates and hotel business records.

7. Interdepartmental Coordination

• Work closely with Front Office, Housekeeping, Food & Beverage, Kitchen, Finance and other departments to ensure smooth coordination of confirmed business.
• Communicate client requirements, special requests, booking details and event arrangements accurately to the relevant departments.
• Attend departmental meetings, sales meetings and operational briefings as required.
• Assist in resolving customer-related operational issues and escalate matters beyond the scope of authority to the HOD.
• Ensure that commitments made to clients are communicated clearly and can be fulfilled by the relevant operational departments.

8. Compliance and Other Duties

• Comply with the hotel's policies, standard operating procedures, code of conduct and applicable company regulations.
• Observe all applicable laws, regulations and company requirements relating to sales activities, customer data and business transactions.
• Maintain professional grooming, conduct and service standards when representing the hotel.
• Safeguard hotel property, confidential information and business interests.
• Perform other reasonable duties and responsibilities assigned by the HOD or Management from time to time, consistent with the position.

QUALIFICATIONS AND EXPERIENCE

• Diploma or Bachelor's Degree in Sales & Marketing, Hospitality Management, Business Administration or a related field.
• Candidates with relevant sales experience in the hotel, hospitality, tourism, event management or service industry will be an advantage.
• Fresh graduates may be considered if they demonstrate strong communication, customer service and sales potential.
• Experience in corporate sales, hotel room sales, banquet sales, meetings and events will be an added advantage.
• Possess a valid driving licence and own transport may be preferred, subject to the hotel's operational requirements.

REQUIRED COMPETENCIES AND SKILLS

• Strong communication, negotiation, presentation and interpersonal skills.
• Sales-oriented mindset with the ability to meet targets and generate new business.
• Excellent customer relationship management and follow-up skills.
• Good written and spoken Bahasa Malaysia and English.
• Ability to prepare quotations, proposals, presentations and sales reports.
• Good organisational skills, time management and attention to detail.
• Ability to work independently and collaboratively with different departments.
• Proficiency in Microsoft Office applications and willingness to learn the hotel's reservation and sales systems.
• Professional appearance, positive attitude, initiative and a customer-focused approach.
• Willingness to travel locally, conduct client visits and work flexible hours when required for hotel sales activities or events.

Pay: From RM2,300.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided

Application Question(s):

• What is your expected salary?
• What is your official notice period (state in month) ?

Education:

• STM/STPM (Preferred)

Experience:

• Sales: 1 year (Required)
• Marketing: 1 year (Required)

Work Location: In person