Full Time Fintech Customer Service (Kuala Lumpur) Jobs, Salary up to MYR 5,000 in Agensi Pekerjaan TalentConsult WP Kuala Lumpur - Maukerja

Minimum SPM qualification

Diploma / Degree holders are welcome to apply

Minimum 2 years of customer service experience

Good verbal and written communication skills in Mandarin and English

Experience in fintech, digital payments or banking is an advantage

Good problem-solving and interpersonal skills

Responsible, patient and customer-oriented

Able to work on a 24/7 rotational shift schedule

Monitor daily payment gateway transactions and operational activities.

Handle transaction disputes, chargebacks, refunds, and related cases.

Follow up with merchants and payment partners on outstanding cases.

Assist with daily transaction and settlement reconciliation.

Check and investigate failed, pending, or abnormal transactions.

Prepare and maintain daily operational reports.

Ensure dispute cases and supporting documents are submitted within the required timelines.

Respond to merchant enquiries regarding transactions, settlements, and disputes.

Escalate unusual transactions or operational issues to the relevant team.