Full Time Assistant Manager, Customer Success and Project Management Jobs, in National University Health System - Maukerja

This is a hybrid Customer Success and Project Management role that is critical to growing and sustaining strategic partnerships with healthcare institutions and clusters.

Working closely with the VP of Sales & Customer Success, CTO, and cross-functional teams, you will be responsible for ensuring successful customer onboarding, driving adoption and value realisation, strengthening long-term customer relationships, and overseeing the successful delivery of customer-facing projects and initiatives.

The role is suited for someone who thrives in a fast-paced environment, enjoys managing complex stakeholder relationships, and is passionate about enabling meaningful healthcare innovation through technology.

Key Responsibilities

1) Customer Success & Account Management (50%)

• Act as the primary relationship manager for healthcare institutions, clusters, and strategic accounts, ensuring customer satisfaction and long-term partnership success

• Lead customer onboarding and implementation planning to ensure smooth deployment of AI solutions

• Build trusted relationships with clinical, operational, and leadership stakeholders across healthcare organisations

• Understand customer objectives, challenges, and evolving needs, translating them into value-driven solutions and success plans

• Monitor product adoption, utilisation, and outcomes, proactively identifying risks, opportunities, and areas for improvement

• Conduct regular engagement reviews and collaborate with customers to maximise the value derived from EndeavourX's solutions Identify opportunities for account growth through upselling and cross-selling of complementary products and services

• Coordinate with internal clinical, product, data science, and technology teams to address customer feedback and enhance customer experience

• Serve as the key escalation point for customer issues, ensuring timely resolution and effective stakeholder communication

• Support strategic partnerships, pilots, grant initiatives, and collaborative projects with healthcare organisations

2) Project Management (50%)

• Lead end-to-end project management for customer implementations, product deployments, and strategic initiatives

• Develop project plans, timelines, and governance structures, ensuring milestones and deliverables are achieved

• Coordinate cross-functional teams, external vendors, and implementation partners to ensure successful project execution

• Track project progress, manage risks and dependencies, and provide regular status updates to stakeholders

• Support grant applications, research collaborations, and innovation programmes involving healthcare partners

• Ensure projects are delivered on time, within scope, and in accordance with agreed quality standards and Service Level Agreement (SLA) requirements

• Drive continuous improvement in project delivery processes and customer implementation methodologies