Full Time Training - Quality Analyst (TQA) – Sales – Kuala Lumpur Jobs, in TP Federal Territory - Maukerja

Job Responsibilities:

• Monitor and evaluate sales calls to ensure quality and compliance standards.
• Conduct coaching and training sessions to improve agents' sales performance.
• Identify performance gaps and implement improvement plans.
• Track quality scores, sales conversion rates and KPIs.
• Collaborate with Operations to improve overall sales effectiveness.

Job Requirements:

• Relevant experience in Training & Quality within the BPO / Call Centre industry.
• Strong background in sales campaigns or sales-related processes is required.
• Good knowledge of sales techniques, quality monitoring and coaching.
• Strong communication, analytical and presentation skills.