Full Time Aftersales Service Planning Senior Executive Jobs, Salary up to SGD 3,000 in BYD (SINGAPORE) PTE. LTD. North-east Region (Singapore) - Maukerja

Key Responsibilities

1.Capacity & Scheduling

     Forecast service demand and plan workshop capacity (bays, technicians, manpower)

2.Performance & Reporting

     Track KPIs (revenue, efficiency) and report against targets

     Analyze service and warranty trends to spot gaps and improvement areas

3.Network Support

     Work with distributors/dealers to align capacity planning with demand

     Support rollout of campaigns and maintenance packages

4.Readiness & Training

     Assess network readiness (tooling, facilities, technician skills) for new launches

     Support HQ in planning training curricula

5.Process Improvement

     Streamline booking/scheduling workflows and support digital tools (e.g., online booking)

6.Cross-Functional Coordination

     Align with Service Operations, Parts, Marketing, Warranty, and OEM/HQ as needed

Any other jobs assigned.

Qualifications

     Diploma/Degree in Business, Engineering, or related field

     2–5years in aftersales or service planning

     Strong analytical/forecasting skills, proficient in Excel/DMS

Key Competencies

     Analytical: Strong forecasting and capacity-planning mindset

     Coordination & Communication: Able to align multiple departments/stakeholders

     Attention to Detail: Accuracy in scheduling, reporting, and forecasting

     Problem-Solving: Proactively resolves bottlenecks in service throughput

     Customer Focus: Plans with service experience and satisfaction in mind