- Jalan Putra Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50350

Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
Job Description
Requirements
Key Responsibilities
1. Customer Experience & Storytelling
Welcome Guests: Greet players with high energy and an enthusiastic attitude to set the mood for their adventure.
Game Briefing: Introduce the escape room storyline, explain the rules, and deliver safety guidelines clearly.
Live Game Monitoring: Watch the live gameplay via CCTV monitors and use our control system to provide helpful clues and hints when players get stuck.
Debrief & Photos: Celebrate with the team after their game, help them understand missed puzzles, and take fun group photos for our social media.
2. Room Operations & Attention to Detail
Precision Resets: Reset the escape rooms quickly and flawlessly between sessions according to strict checklists (hiding keys, locking padlocks, resetting magnetic doors, etc.).
Tech & Prop Maintenance: Test mechanical props, electronic sensors, and communication tools daily to make sure everything functions smoothly.
Cleanliness: Keep the reception lobby, game rooms, and facilities spotless and organized.
3. Front Desk & Retail Operations
Counter Duties: Manage phone bookings, handle walk-ins, and process payments using our POS system.
Feedback Handling: Deliver excellent service and handle basic customer inquiries professionally.
Responsibilities
Job Requirements
Personality: Outgoing, charismatic, and loves interacting with people (ideal for theater, arts, mass comm, or hospitality students).
Language: Fluent in English and Bahasa Malaysia (Mandarin is a big plus).
Skills: Good observational skills and a sharp eye for detail (missing a single prop during a reset breaks the next group's game!).
Availability: Able to work flexible hours, including weekends, public holidays, and night shifts.
Benefits
LRT - PWTC
0.1 km
KTM - PUTRA
0.2 km
LRT - SULTAN ISMAIL
0.6 km
MRL - CHOW KIT
0.6 km
LRT - TITIWANGSA
0.8 km
MRL - TITIWANGSA
0.8 km
MRT - TITIWANGSA
0.8 km
MRL - MEDAN TUANKU
1.1 km
LRT - BANDARAYA
1.3 km
KTM - BANK NEGARA
1.3 km
LRT - SENTUL
1.3 km
MRT - HOSPITAL KUALA LUMPUR
1.4 km
LRT - DANG WANGI
1.5 km
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