Full Time Customer Relations Assistant – Service Department Jobs, in Setia Auto Drive Negeri Sembilan - Maukerja

About the role

We are looking for a pleasant, responsible and customer-oriented Customer Relations Assistant to join our Proton Service Department.

Key responsibilities

• Conduct service reminders through SMS, WhatsApp and phone calls.

• Manage customer appointments and assist with workshop capacity planning.

• Conduct post-service follow-ups and monitor customer satisfaction.

• Handle customer feedback and complaints, identify root causes and recommend improvements.

• Escalate important or unresolved customer concerns to the Service Manager and Management.

• Coordinate with Service Advisors, Technicians and the Parts Department for effective customer support.

• Maintain accurate customer records and ensure customer information is kept confidential.

• Arrange customer appointments and parts coordination for Product Update and service campaigns.

• Prepare customer satisfaction reports and perform other related duties when required.

About you

• Minimum Diploma in Business Administration, Marketing, Communication or a related field.

• Fresh graduates are welcome to apply.

• Customer service, frontline or automotive experience is an added advantage.

• Pleasant, patient and customer-oriented personality.

• Good communication and interpersonal skills.

• Able to handle customer complaints calmly and professionally.

• Computer literate and familiar with Microsoft Office, Google Workspace, email and WhatsApp.

• Must possess a valid driving license and own transportation.

• Able to work independently and as part of a team.

• Able to work on weekends or public holidays when required.

Benefits

• EPF, SOCSO and EIS contributions

• Annual leave and medical leave

• Performance bonus

• Allowance, where applicable

• Training and career development opportunities

About us

Setia Auto Drive Sdn Bhd operates a Proton 3S in Seremban, Negeri Sembilan. We are committed to delivering reliable after-sales service and an excellent customer experience.

How to apply

Please send your updated resume to:

Email: **********************
Subject: Application for Customer Relations Assistant

Alternatively, contact:

Mr David Lo
Service Manager
Call/WhatsApp: +60 ************* 7784