Full Time EXECUTIVE – ROADSIDE ASSISTANCE (RSA) - BUSINESS PROCESS OUTSOURCING (BPO) Jobs, Salary up to MYR 3,800 in Motormaniac Selangor - Maukerja

Summary:

************* is looking for an Executive – RSA & BPO to develop business opportunities, manage key clients and partners, drive service performance and identify new growth opportunities.

Responsibilities:

• Develop and support business opportunities for Roadside Assistance (RSA), BPO, automotive services and related solutions.
• Manage corporate accounts, strategic clients, service partners and other key business stakeholders.
• Support client onboarding, service implementation and coordination of nationwide service delivery requirements.
• Monitor service performance, SLA/KPI achievement, customer experience and operational issues with relevant teams.
• Prepare commercial proposals, client presentations, business cases and partnership documentation.
• Support commercial negotiations covering pricing, service scope, SLA, operating model and partnership terms.
• Coordinate closely with Business Development, Operations, Technology and Customer Service to ensure effective execution and service delivery.
• Maintain strong client and partner relationships, address service or commercial matters, and identify opportunities for account growth.
• Track sales pipeline, account performance, service performance and key business milestones; provide regular management updates.
• Conduct market and industry analysis to identify new RSA, BPO, fleet, insurance and automotive service opportunities.

Requirements:

• Bachelor’s Degree in Business Administration, Marketing, Automotive, Management or a related discipline.
• Minimum 3-5 years of relevant experience in business development, account management, partnerships, service operations or related functions.
• Preferred industry experience: Roadside Assistance (RSA), BPO, automotive services, fleet management, insurance, assistance services or related industries.
• Experience managing corporate accounts, service partners, operational stakeholders or outsourced service arrangements.
• Exposure to service delivery, SLA/KPI monitoring, customer experience, commercial proposals and partnership negotiations is preferred.

Pay: RM3,000.00 - RM3,800.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person