Contract Customer Service Executive (6 Months) - KL Jobs, Salary up to MYR 3,200 in Promicom Services (M) Selangor - Maukerja

Customer Success Specialist
Client: Shell
Location: SCKL, Sunway Square
Employment Type: 6-month contract, with possible extension depending on operational needs
Basic Salary: RM3,200 per month
Working Arrangement: Hybrid, Monday to Friday
Working Hours: 9.00 am–6.00 pm or 8.30 am–5.30 pm
Overtime & Double-Time Entitlement: Yes

Requirements
- A degree qualification.
- 0–3 years of relevant experience; fresh graduates are welcome to apply.
- Strong customer service and communication skills.
- Good problem-solving skills and a customer-focused approach.
- Ability to manage enquiries across multiple communication channels.
Added Advantages
- Proficiency in Microsoft Excel.
- Familiarity with AI productivity tools such as Microsoft Copilot or ChatGPT.

Role Overview
The Customer Success Specialist supports Shell’s Malaysia Fleet Business, serving approximately 100,000 customer accounts across subsidised and non-subsidised fleet segments.

This role delivers a positive customer experience by handling enquiries, resolving issues and providing end-to-end account support through live chat, phone calls and emails.
Key Responsibilities
Customer Enquiries & Support
- Respond to customer enquiries through live chat, phone calls and emails.
- Provide prospective customers with end-to-end guidance on opening a Shell account.
- Troubleshoot and resolve transaction issues encountered at Shell stations.
Online Services Support
- Support and encourage customers to register for and use Shell’s online services.
- Provide first-level support for system interface issues and errors.
- Guide customers on online system navigation and registration, including system-to-system setup for existing customers.
- Create new user profiles and update existing user details.
Card & Account Management
- Process card creation requests and follow up on delivery status enquiries.
- Investigate and resolve card delivery issues.
- Maintain account master data and process amendments.
- Coordinate with sales, marketing, credit teams and service partners to resolve customer requests.
New Customer Onboarding
- Perform due diligence checks for new customer applications.
- Follow up with customers on required supporting documents.
- Set up customer accounts in the system and arrange card issuance.
- Ensure the account setup process is completed accurately.

• Employment Injury Scheme
• Social Security Organization
• Employees Provident Fund
• Medical and Hospitalisation Leave
• Annual Leave
• Medical Insurance
• 5 Working Days
• Training Provided
• Work from Home