Full Time ManageEngine Technical Lead Jobs, in Alphaeus Pte Ltd Federal Territory - Maukerja

We are looking for a ManageEngine Technical Lead to join its ASEAN AdvisoryX Enterprise Service Management (ESM) practice, based in Kuala Lumpur, Malaysia.

This is a hands-on technical leadership role for an experienced ManageEngine specialist who can lead technical solution design, implement and configure solutions, and support pre-sales activities across the ASEAN region.

You will serve as the technical authority for ManageEngine engagements, providing technical guidance, troubleshooting complex issues, establishing build standards, and delivering customer-focused solutions. This is an individual contributor role, not a people-management position, allowing you to remain directly involved in technical implementation and development.

Key Responsibilities

• Lead the technical design, configuration, and implementation of ManageEngine solutions.
• Implement and configure ServiceDesk Plus, Endpoint Central, and OpManager based on customer requirements.
• Develop workflow automation and customisations using Deluge scripting.
• Design and build integrations with enterprise systems using REST APIs, e-bonding, and third-party connectors.
• Configure Zia AI and Zia Agents to improve service automation, self-service, and operational efficiency.
• Troubleshoot complex configuration and integration issues and act as the technical escalation point.
• Establish technical standards, review engineering work, and provide technical guidance to other engineers.
• Support pre-sales activities, including solution design, technical demonstrations, proof-of-value builds, scoping, and effort estimation.
• Contribute to proposal pricing through implementation effort estimates and licensing considerations.
• Apply ITIL-aligned service management practices to solution design and configuration.
• Develop technical documentation, implementation guides, and reusable configuration assets.
• Use AI tools to accelerate scripting, configuration, troubleshooting, documentation, and solution development.
• Stay updated on ManageEngine products, certifications, and the latest Zia AI capabilities.

Requirements

• At least 5 years of hands-on experience implementing and configuring ManageEngine products.
• Strong expertise in at least one of the following: ServiceDesk Plus, Endpoint Central, or OpManager, with working knowledge of the wider suite.
• Strong Deluge scripting skills for workflow automation and customisation.
• Experience designing and implementing integrations using REST APIs, e-bonding, and third-party systems.
• ITIL 4 Foundation certification.
• Experience acting as a technical lead or escalation point for implementation projects.
• Experience developing technical demonstrations and proof-of-value environments for pre-sales engagements.
• Familiarity with AI tools for technical configuration, scripting, troubleshooting, and documentation.
• Strong written and verbal communication skills in English.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Preferred Qualifications

• ManageEngine certifications across multiple products.
• ITIL 4 Managing Professional or intermediate ITIL certifications.
• Experience with Zia AI, Zia Agents, and AI-powered service automation.
• Knowledge of OpManager Nexus, Site24x7, or Log360.
• Exposure to ServiceNow, Boomi, or other enterprise service management and integration platforms.
• Consulting or systems integration experience.
• Experience delivering projects across ASEAN markets.
• Industry experience in financial services, public sector, aviation, or telecommunications.
• Additional ASEAN language skills.