/ ABOUT THE ROLE
Responsible for shaping the vision, roadmap, and delivery of digital products that support government services. The IT Product Manager will lead product discovery, user research, and backlog prioritisation, ensuring solutions meet citizen and agency needs. The role interacts with product owners, UX designers, engineers, and public‑sector stakeholders, driving Agile delivery and data‑driven decision making. The overall purpose is to deliver impactful, user‑centric digital products that enhance government operations and citizen experiences.
/ KEY RESPONSIBILITIES
Define product vision and roadmap
aligned with government digital transformation objectives.
Lead backlog prioritisation and sprint planning
to ensure timely delivery of high‑value features.
Conduct user research and discovery workshops
to capture needs and validate product direction.
Collaborate with cross‑functional teams
(UX, engineering, data, DevOps) to deliver end‑to‑end solutions.
Establish product metrics and KPIs
to measure adoption, performance, and impact.
Drive Agile practices
across product teams, ensuring iterative delivery and stakeholder alignment.
Engage government stakeholders and end‑users
to gather feedback and refine product features.
Oversee product launches and rollouts
ensuring smooth adoption and change management.
Ensure compliance with public‑sector standards
including security, accessibility, and governance.
Champion continuous improvement
by introducing new practices, tools, and data‑driven insights.
/ MUST-HAVE REQUIREMENTS
Strong knowledge of
Agile product management tools and practices
.
Experience with
roadmap planning, backlog management, and metrics tracking
.
Proven ability to
conduct user research and discovery
.
Experience in
digital products
from concept to production.
Minimum 5–7 years in product management or related roles.
Track record of delivering
enterprise or public‑sector digital products
.
Degree/Diploma in Computer Science, Information Systems, Business, or related discipline.
Strong analytical and problem‑solving skills.
Effective communication and stakeholder management.
Leadership and mentoring capabilities.
/ GOOD-TO-HAVE REQUIREMENTS
Experience in
Singapore Government / Public Sector projects
.
Familiarity with
SHIP‑HATS
or similar compliance frameworks.
Exposure to
data analytics tools
for product metrics.
Agile/Scrum certification (CSPO, SAFe, etc.).
Experience with cloud‑based platforms or enterprise applications.
Government / Public Sector technology delivery.
Citizen services, e‑government platforms, or compliance‑driven environments.
Data‑driven product management in enterprise or public‑sector contexts.
Strategic product visioning.
Strong stakeholder engagement.
Analytical and data‑driven decision making.
Clear communication across technical and non‑technical audiences.
Leadership in Agile product delivery.
/ TECHNICAL SKILLS
Product Management Tools:
Jira, Confluence, Trello (to be confirmed).
Agile Practices:
Scrum, Kanban.
Data & Metrics:
Google Analytics, Power BI, Tableau (preferred).
Collaboration:
UX research tools, stakeholder engagement platforms.
Compliance:
Secure delivery practices, accessibility standards.
/ ATS KEYWORDS
Technical
Product roadmap, Backlog management, Agile, Jira, Confluence, Metrics, KPIs, User research
Functional
Digital product delivery, User discovery, Stakeholder engagement, Product launch, Continuous improvement
Domain
Government technology, Public sector IT, Citizen services, Compliance frameworks
Government / Public Sector
GovTech, SHIP‑HATS, Singapore Government, Statutory board, Public‑sector digital platforms
Soft Skills
Stakeholder management, Communication, Problem solving, Leadership, Mentoring
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