Full Time Insurance ITPM Jobs, in Verinon Technology Solutions . Federal Territory - Maukerja

Senior IT Project Manager

Kuala Lumpur - onsite

RM 13, 000 - RM 13,600

8+ Years in IT project management experience, including delivery of complex, concurrent projects IN INSURANCE DOMAIN

Candidate Qualifications

Essential experience and skills

- At least eight years of relevant IT project management experience, including delivery of complex, concurrent projects.

- A strong delivery record in insurance domain, working across business, technology and external

vendor teams.

- Demonstrated ownership of projects from initiation through production implementation and operational handover.

- Experience managing project budgets, vendor commitments, scope changes and competing resource demands.

- Practical knowledge of the software development lifecycle, system integration, testing, release management and

production transition.

- Experience applying structured, Agile or hybrid delivery approaches according to project needs.

- Ability to challenge unrealistic plans, resolve delivery issues and escalate difficult decisions constructively.

- Strong communication skills, including presenting delivery risks and options clearly to senior management.

- Ability to lead and hold teams accountable without direct reporting authority.

- A degree in information technology, computer science, business or a related discipline, or equivalent relevant

professional experience.

Desirable experience and qualifications

- Delivery experience in digital onboarding, policy servicing, claims, partner integrations, customer communication

platforms or automation.

- Experience coordinating cloud, data platform or enterprise system migration projects.

- Familiarity with insurance operations and technology governance in a regulated environment.

- Experience working with regional or Group technology teams and shared-service providers.

- PMP, PRINCE2 or a relevant Agile certification.

- Familiarity with IT service management and transition into operational support.

Key Responsibilities

1. Project planning and delivery

• Lead assigned projects from initiation and requirements definition through implementation, stabilisation and closure.
• Establish project charters, scope, deliverables, milestones, budgets, resource requirements and measurable acceptance criteria with the relevant owners.
• Maintain realistic plans covering business activities, technical delivery, vendor commitments, approvals and implementation readiness.
• Manage dependencies across concurrent projects and agree resource commitments with squad leads and functional managers.
• Identify delays and delivery constraints early, agree recovery actions and follow through to completion.

2. Business engagement and scope management

• Work with business owners and business analysts to clarify requirements, priorities and expected outcomes.
• Secure required approvals for scope, requirements, acceptance criteria and material changes.
• Assess change requests for their impact on cost, schedule, resources, dependencies and benefits before seeking approval.
• Maintain approved decision records and ensure plans and communications reflect the latest baseline.

3. Vendor and commercial delivery

• Coordinate vendor delivery plans and hold vendors accountable for agreed milestones, quality and deliverables.
• Work with Procurement, Legal and technical teams to define delivery requirements, statements of work and acceptance criteria.
• Track contractual milestones and validate delivery evidence with the appropriate owners before recommending acceptance or payment approval.
• Manage vendor dependencies, change requests and performance issues, escalating unresolved matters promptly.

4. Financial and resource management

• Manage assigned project budgets and maintain accurate forecasts of expenditure, commitments and cost at completion.
• Explain budget variances and recommend corrective actions.
• Coordinate with Finance on project financial reporting and applicable internal financial processes.
• Highlight resource conflicts and capacity constraints, presenting options for sequencing or reprioritising work.
• Obtain appropriate approvals before committing to material changes in scope, cost or delivery dates.

5. Governance, risks and reporting

• Maintain current registers of risks, issues, dependencies, actions and decisions, with clear owners and due dates.
• Provide concise, accurate reporting on delivery progress, financial position, key risks and decisions required.
• Prepare and facilitate project governance meetings and steering committee discussions.
• Escalate matters that exceed agreed tolerances, with an assessment of impact and recommended actions.
• Ensure project documentation and approval records meet internal governance and audit requirements.

6. Testing, implementation and operational handover

• Coordinate integration testing and user acceptance testing with business, technical and vendor teams.
• Track defects and ensure appropriate owners approve acceptance and release readiness.
• Lead implementation planning, including cutover activities, contingency and rollback arrangements, communications and post-launch support.
• Coordinate business readiness, including training, process changes and user communications.
• Ensure support arrangements, operational documentation and ownership are agreed before handover.
• Complete project closure, lessons learned and outstanding-action handover.

7. Security, architecture and control requirements

• Build required architecture, information security, data governance, privacy and compliance reviews into project plans.
• Coordinate timely engagement and approval from the relevant specialist teams.
• Track remediation actions and escalate unresolved control requirements that may affect implementation.
• Ensure project teams follow applicable organisational policies and delivery standards.

8. Benefits and delivery improvement

• Agree success measures and benefit-tracking responsibilities with business sponsors at project initiation.
• Coordinate post-implementation reviews to assess delivery outcomes, adoption and benefits with the relevant business owners.
• Improve project delivery practices using lessons learned and practical feedback.
• Maintain consistent project information to support consolidated reporting and planning across the IT portfolio.

Accountability and Working Relationships

The Senior IT Project Manager owns the delivery plan, coordination, financial tracking, reporting and escalation for assigned projects.

Business sponsors retain accountability for business priorities, requirements approval, business acceptance and benefit realisation. Technical leads retain accountability for solution design and technical quality. Funding, resource prioritisation and implementation approvals remain with the designated authorities.

Key stakeholders

• Business sponsors, process owners and business analysts.
• IT squad leads, application teams and Platform Support.
• Architecture, information security, risk and compliance teams.
• Finance, Procurement and Legal.
• External vendors and implementation partners.
• Relevant AmBank and MetLife Group technology and shared-service teams.

Leadership Competencies

Accountability: Takes ownership of commitments, follows through on actions and addresses delivery problems promptly.

Judgement: Makes practical recommendations based on business value, delivery risk, cost and available capacity.

Stakeholder leadership: Builds effective relationships, manages disagreement and secures decisions across organisational boundaries.

Clear communication: Provides timely, accurate reporting and makes complex delivery issues understandable.

Customer and business focus: Connects project delivery to business outcomes, user adoption and service continuity.