Responsibilities:
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis
Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment
Generate progress reports for clients and management within the company
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Collect and analyse data to learn about customer behaviour
Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly
Act as a customer advocate with a focus on improving the buying experience
Monitor and analyse customer’s usage of our product and solution
Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships
Requirements:
Diploma or Bachelor’s Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
Possess minimum 4 years of account and customer experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is preferred
Have strong network and cyber security in the enterprise and government sectors as well as in local IT market
Interested candidate can click the "Apply" button or kindly email your resume in a detailed Word or PDF format to *************
We regret that only shortlisted candidates will be notified.
Right Search Pte. Ltd.
EA Licence Number: 22C1170
Tel: 69784640
EA Registration Number: R22104686
EA Personnel: Alvin Koh
At Right Search, hiring the right people is the key to any organization’s success. We have a rigorous screening process to shortlist best-fit candidates for you, whether you are hiring a Permanent, Temporary or Contract Staff.
We believe relationships are the most important part of any businesses. Our clients are active partners in our searches; when we cooperate, everybody wins.