Full Time Help Desk Representative Jobs, Salary up to MYR 5,100 in Agensi Pekerjaan Asia Recruit WP Kuala Lumpur - Maukerja

Minimum SPM qualification.

Candidates with prior Customer Service experience will have an added advantage.

Fresh graduates are also encouraged to apply.

Good communication skills in English. Proficiency in Mandarin will be an added advantage.

Customer-oriented with a positive attitude and willingness to assist customers.

Good problem-solving and interpersonal skills.

Must be willing to work night shifts and rotational shifts

Must be willing to work at KL Sentral.

Handle customer enquiries through various communication channels, including phone calls, emails, live chat and other platforms.

Provide accurate information and assistance regarding products, services and account-related matters.

Address customer complaints, concerns and feedback in a professional and timely manner.

Identify customer needs and provide appropriate solutions to ensure a positive customer experience.

Maintain and update customer information, interaction records and case details in the system.

Follow up on outstanding enquiries and pending cases to ensure timely resolution.

Escalate complex issues to the relevant departments when necessary.

Maintain a high level of customer satisfaction while adhering to company policies and service standards.