- Geylang Southeast (Singapore) Singapore
Tech Support Engineer (Internship) Jobs, Salary up to SGD 1,200 in Simplified Technology Pte Ltd Southeast (Singapore) - Maukerja
Tech Support Engineer (Internship)
Simplified Technology Pte Ltd
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Job Description
Responsibilities
Troubleshooting and Problem Resolution:
Diagnosing and resolving hardware issues, such as computer startup problems, printer malfunctions, network connectivity problems, and peripheral device failures.
Software Support:
Providing basic software support, such as installing software updates, configuring software settings, and resolving software conflicts.
Customer Service:
Ensuring high-quality customer service delivery.
Handling escalated customer issues and complaints.
Identifying customer needs and expectations.
Implementing strategies to improve customer satisfaction.
Quality Assurance:
Ensuring adherence to service level agreements (SLAs).
Implementing quality control measures.
Analyzing customer feedback and implementing necessary changes.
Diagnosing and resolving hardware issues, such as computer startup problems, printer malfunctions, network connectivity problems, and peripheral device failures.
Software Support:
Providing basic software support, such as installing software updates, configuring software settings, and resolving software conflicts.
Customer Service:
Ensuring high-quality customer service delivery.
Handling escalated customer issues and complaints.
Identifying customer needs and expectations.
Implementing strategies to improve customer satisfaction.
Quality Assurance:
Ensuring adherence to service level agreements (SLAs).
Implementing quality control measures.
Analyzing customer feedback and implementing necessary changes.
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