Full Time Software Application Support – Adobe Campaign Classic Jobs, in PERSOL Outsourcing Federal Territory - Maukerja

Job Title: Software Application Support – Adobe Campaign Classic

Employment Type: Contractual (2 years)

Work Location: Klang Valley, Kuala Lumpur

Experience: 5 – 7 years

Job Summary:

We are seeking a Software Application Support Engineer to support enterprise marketing and campaign management systems using Adobe Campaign Classic. The role focuses on application support, incident resolution, performance monitoring, and system remediation across critical business platforms. The ideal candidate will act as a subject matter expert, ensuring system stability, collaborating with cross-functional teams, and driving continuous service improvements.

Job Description / Responsibilities:

• Provide expert-level support for Adobe Campaign Classic across production and non-production environments.
• Perform application remediation, including troubleshooting, issue diagnosis, and resolution of system defects.
• Monitor system performance and identify bottlenecks, failures, and areas for optimization.
• Conduct root cause analysis (RCA) for production incidents and implement preventive measures.
• Collaborate with development, infrastructure, and business teams to ensure seamless application integration.
• Support incident management processes and ensure adherence to SLA commitments.
• Develop and implement strategies to improve system reliability, performance, and efficiency.
• Provide technical guidance and support to team members on troubleshooting and best practices.
• Maintain technical documentation for support processes, incidents, and system changes.
• Stay updated with industry trends and emerging technologies to support continuous improvement.

Required Qualifications:

Mandatory:

• 5 – 7 years of experience in application support, production support, or similar roles.
• Strong hands-on expertise in Adobe Campaign Classic.
• Experience in incident management, troubleshooting, and RCA in enterprise environments.
• Strong analytical and problem-solving skills.
• Experience working in cross-functional teams and supporting production systems.
• Good understanding of application support processes and SLA-driven environments.

Nice-to-Have:

• Experience with application remediation and performance tuning.
• Exposure to marketing automation platforms or campaign management systems.
• Knowledge of scripting or automation for support activities.
• Familiarity with enterprise integration environments and APIs.
• Experience in financial services or large-scale enterprise systems.

Contract & Payment Terms:

• This position is offered on a daily-rate contractual basis.
• Payment will be calculated based on the actual number of days worked during the month.
• The contractor will not be entitled to paid annual leave or other paid leave under this daily-rate arrangement.
• Any days not worked will not be counted or credited for payment.
• Monthly payment will therefore vary depending on the actual number of working days completed and credited for that month.

Expatriate Sponsorship:

• Employment Pass sponsorship will be provided by the company, subject to government approval.
• A one-time flight ticket for relocation to Malaysia will be sponsored by the company.
• Any additional immigration, dependent, or personal travel costs will be the responsibility of the employee unless otherwise stated.