Full Time Digital Account Manager Jobs, in Splash Productions Pte Ltd - Maukerja

Company Description Splash Productions Pte Ltd is an integrated creative agency based in Singapore, known for delivering interesting, effective, and authentic public communication and engagement. The agency creates end-to-end campaigns that combine graphic design, social media, film and animation, public relations, and strategic campaign development. Splash Productions works with a wide range of clients seeking impactful storytelling and strong audience connection. Team members collaborate across disciplines to produce creative work that is both visually compelling and results-driven.

Role Description The Digital Account Manager is a full-time, on-site role based in Singapore. This role is responsible for managing client relationships, understanding client objectives, and ensuring digital campaigns and projects are delivered on time, within scope, and to a high standard. Day-to-day tasks include coordinating with internal creative and production teams, developing and presenting digital strategies, overseeing campaign execution across social media and other digital channels, and monitoring performance against agreed KPIs. The Digital Account Manager will prepare proposals, reports, and presentations, handle project timelines and budgets, and identify opportunities to grow accounts through proactive recommendations and cross-selling of agency services. The role involves regular client meetings, problem-solving to address campaign challenges, and maintaining clear communication between clients and the agency.

Account & Project Management

• Own and manage assigned client accounts, ensuring projects and deliverables are

completed on time, within scope and to a high standard.

• Act as the main point of contact for clients, building strong relationships and

managing expectations through clear, proactive communication.

• Coordinate with internal creative and production teams to ensure smooth project

delivery.

• Manage project timelines, deliverables, feedback and approval processes across

multiple accounts.

• Proactively identify opportunities to improve account performance and grow existing

client relationships.

• Oversee social media community management and ensure responses meet clients'

service standards.

Social Media Management

• Plan and oversee monthly content calendars across platforms including Facebook,

Instagram, LinkedIn, TikTok and YouTube.

• Translate client briefs and campaign objectives into clear, actionable briefs for

internal teams.

• Work closely with copywriters and designers to develop content pillars, editorial

directions and engaging social media content.

• Contribute creative ideas and recommendations based on audience insights,

platform trends and campaign objectives.

• Oversee content development, publishing schedules and quality control across

assigned accounts.

• Stay updated on social media trends, platform developments and emerging

technologies to identify new opportunities for clients.

Strategy & Pitches

• Actively contribute to new business pitches, tenders and proposal development,

from research and strategic planning to presentation.

• Conduct social media audits, competitor benchmarking, audience research and

industry analysis to identify insights and opportunities.

• Collaborate with copywriters, strategists and creative teams to develop social media

strategies, campaign concepts and content recommendations.

• Translate research findings and audience insights into actionable recommendations

that inform creative direction and content strategy.

Performance & Reporting

• Develop monthly and quarterly performance reports, highlighting key insights,

learnings and actionable recommendations.

• Track campaign performance against agreed KPIs and identify opportunities for

optimisation.

• Use analytics tools such as Meta Business Suite and other relevant platforms to

evaluate campaign effectiveness.

• Apply performance insights to refine content strategies and inform future editorial

planning.

What We’re Looking For

• Minimum 4 years of digital or social media account management experience,

preferably in a creative, social or digital agency.

• Experience working on new business pitches, tenders and social media strategy.
• Proven track record in independently managing client accounts, social media

campaigns and project timelines.

• Strong project management and organisational skills, with the ability to manage

multiple accounts and deadlines simultaneously.

• Excellent communication, presentation and interpersonal skills, with the confidence

to present ideas, manage client expectations and push back constructively when

necessary.

• Collaborative, proactive and resourceful, with the ability to work independently in a

fast-paced agency environment.

• Experience with Singapore government or public-sector accounts is a plus.
• Experience in coordinating video production projects, including pre-production

planning, filming and post-production workflows, is a plus.

• Familiarity with AI tools such as ChatGPT, Claude or Gemini for research, audits and
• ideation is a plus.