Full Time High Touch Operations Manager - High Touch Engineer Jobs, in Millennium Technology Services - Maukerja

We’re Hiring | High Touch Operations Manager & High Touch Engineer

Millennium Technology Services (MTS) is hiring for two customer-facing roles supporting enterprise network environments. The Operations Manager leads service coordination and customer escalations. The Engineer handles complex network troubleshooting and root cause analysis.

1. High Touch Operations Manager (HTOM)

Work location — Singapore

You’ll be the customer’s primary point of contact for support operations, coordinating with technical teams to resolve issues and keep customers informed.

What you’ll do

• Own operational escalations, track open support cases and action items, and follow through on customer commitments.
• Lead weekly customer status calls and present quarterly service reviews covering case trends, customer satisfaction, service gaps, and recommended improvements.
• Represent customer priorities to post-sales support teams and keep internal management updated on escalated issues.
• Guide customers through support processes and manage customer-facing projects and internal service improvements.
• Travel for quarterly customer site reviews.

What you’ll bring

• 3–5 years of relevant experience in customer support, IT service delivery, support operations, or project management.
• A bachelor’s degree or equivalent experience, and ITIL certification.
• CCNA or equivalent networking knowledge, with a good understanding of Cisco products, solutions, and support processes.
• Strong communication and presentation skills, with the ability to influence stakeholders and coordinate across teams during escalations.
• Experience using service data and customer feedback to identify gaps and recommend improvements.

2. High Touch Engineer (HTE)

Work location — Singapore

You’ll provide hands-on technical support for Cisco enterprise networks, helping customers restore service and reduce the risk of recurring incidents.

What you’ll do

• Diagnose and resolve complex network incidents in large-scale customer environments.
• Act as the technical point of contact for network issues, isolate faults, and deliver root cause analysis in line with support commitments.
• Work with support engineers and customer teams to drive technical cases to resolution and contribute to case reviews and quarterly business reviews.
• Provide product and systems training to customers and internal teams.
• Maintain accurate documentation of incidents, configurations, and changes.

What you’ll bring

• More than 5 years of experience in network environments, including hands-on troubleshooting of complex issues in large-scale enterprise networks.
• A bachelor’s degree in Computer Science, Information Technology, or a related field.
• The ability to isolate faults, identify root causes, and explain findings clearly to customers.
• CCNP or CCIE is highly desirable. Experience with Cisco enterprise networking, SD-WAN, wireless, data centre networking (including ACI), or network security is an advantage.

How to apply

Please apply with your CV and indicate which role you’re interested in — HTOM or HTE.