Full Time Operations Supervisor - Store Manager - Assistant Store Manager Jobs, in ISLAND TEA CO.® - Maukerja

Role Description The Operations Supervisor / Store Manager / Assistant Store Manager is a full-time, hybrid role based in Singapore, with a mix of on-site store presence and some work-from-home flexibility for administrative tasks. This role oversees day-to-day store operations, including staff scheduling, inventory management, cash handling, and ensuring adherence to company standards and food safety procedures. Responsibilities include supervising and coaching team members, monitoring service quality, resolving customer issues, and driving sales performance to meet targets. The role also involves analyzing store performance metrics, implementing operational improvements, coordinating with regional operations and supply chain teams, and supporting promotional activities. The manager is expected to maintain a clean, safe, and welcoming environment that reflects Island Tea Co. brand values and delivers a consistent guest experience.

Qualifications

• Candidates should possess strong supervisory skills, including team leadership, coaching, and performance management.
• Candidates should possess skills in operations and operations management, such as inventory control, workflow coordination, and adherence to standard operating procedures.
• Candidates should possess analytical skills for reviewing sales data, operational KPIs, and identifying opportunities to improve efficiency and profitability.
• Candidates should possess excellent communication skills for interacting with team members, customers, and cross-functional partners.
• Experience in retail, F&B, or hospitality operations, preferably in a multi-store or branded environment.
• Ability to work on-site in Singapore with flexibility for hybrid work, and to handle peak hours, weekends, and holidays as needed.
• Strong customer service orientation and problem-solving abilities, with attention to detail and quality standards.
• Relevant diploma or degree in Business, Hospitality, Operations Management, or a related field is beneficial.