Full Time IT Governance Analyst Jobs, in STRATO SOLUTIONS SDN BHD Federal Territory - Maukerja

Industry: Utilities / Energy 

Contract Duration: 12 Months (Renewable) 

We are looking for an IT Governance Analyst to support IT service performance monitoring, 

governance, compliance, and contractual oversight. The role involves analysing service delivery 

performance, assessing operational processes, ensuring alignment with our client’s policies and 

contractual obligations, and supporting audit readiness and governance reporting. 

Responsibilities 

Monitor and analyse IT service performance trends to ensure achievement of agreed 

Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), identify 

service gaps, and provide actionable insights for continuous service improvement. 

Strengthen IT governance and compliance oversight through regular control reviews, 

compliance monitoring, and adherence to internal policies, audit requirements, and 

relevant regulatory expectations. 

Support internal contractual monitoring to ensure IT service delivery aligns with 

contractual terms, agreed service levels, renewal requirements, and risk mitigation 

commitments. 

Conduct policy, process, and operational assessments to ensure alignment with 

company policies, identify improvement opportunities, and support effective policy 

implementation across relevant stakeholders. 

Support audit readiness and governance reporting through evidence management, issue 

tracking, remediation monitoring, and timely preparation of management reports for 

leadership. 

Requirements 

Bachelor's Degree in Information Technology, Computer Science, Information Systems, 

or a related discipline. 

5–8 years of relevant working experience in IT service management, IT governance, 

compliance, service performance monitoring, or operational support. 

Experience in monitoring and analysing Service Level Agreement (SLA) and Key 

Performance Indicator (KPI) performance. 

Knowledge of IT governance, compliance monitoring, internal controls, audit processes, 

and risk management. 

Experience in contractual monitoring, service level management, or service provider 

performance monitoring is an advantage. 

Familiarity with organisational policies, operational procedures, and governance 

requirements. 

Strong analytical, reporting, documentation, and problem-solving skills. 

• Good communication and stakeholder management skills.