- Singapore
Full Time Contract Customer Excellence Manager Jobs, Salary up to SGD 7,000 in HR-PRO RECRUITMENT SERVICES PTE. LTD. - Maukerja
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Job Description
Responsibilities
Requirements
Diploma/ Degree in Engineering or any related discipline with at least 4 years of experience
Strong presentation, communication, and negotiation skills
Ability to work effectively in cross-cultural environments
Short notice or immediate starter
Responsibilities
Account management & Inside Sales Management
Act as the primary strategic point of contact to manage partners and long-term partnership development
Lead hyper care programs for new deployments, critical projects, major transitions, or high-priority customer accounts
Escalation Management &Issue Resolution
Manage all customer escalations including delivery delays, product issues, technical concerns, service disruptions and RMA matters
Monitor customer feedback, service trends, and recurring operational challenges to identify root
Internal Stakeholder Coordination & Customer Advocacy
Represent key customer priorities internally to drive customer-centric decision-making
Support sales and leadership teams during business reviews, task force meetings, and strategic planning sessions
Maintain comprehensive documentation of customer interactions, escalations, hyper care activities, and commercial opportunities
Generate monthly and quarterly business reports
Location
East Area (nearby to MRT Station)
HR-PRO RECRUITMENT SERVICES PTE LTD. (EA LICENCE NO.: 03C3916)
HR-Pro is a home grown recruitment agency dedicated to achieving the perfect match between employers and employees. We are committed to provide excellent service in helping our clients in all aspects of permanent, contract and temporary placement. We specialize in the recruitment of clerical, executive and managerial positions in the commerical and financial sector. Our strength lies with a group of well-trained, dynamic and experienced consultants who ensure your recruitment needs are well taken care of within the shortest possible period of time. Restfully assured that you are in good, experienced hands with our friendly consultants. Being a market sensitive establishment, HR-Pro is familiar with the ever-changing market trends in both recruitment industry as well as the financial and commercial sector. Hence, this provides us with an advantage over our competitors in providing accurate and up to date personnel information.
Diploma/ Degree in Engineering or any related discipline with at least 4 years of experience
Strong presentation, communication, and negotiation skills
Ability to work effectively in cross-cultural environments
Short notice or immediate starter
Responsibilities
Account management & Inside Sales Management
Act as the primary strategic point of contact to manage partners and long-term partnership development
Lead hyper care programs for new deployments, critical projects, major transitions, or high-priority customer accounts
Escalation Management &Issue Resolution
Manage all customer escalations including delivery delays, product issues, technical concerns, service disruptions and RMA matters
Monitor customer feedback, service trends, and recurring operational challenges to identify root
Internal Stakeholder Coordination & Customer Advocacy
Represent key customer priorities internally to drive customer-centric decision-making
Support sales and leadership teams during business reviews, task force meetings, and strategic planning sessions
Maintain comprehensive documentation of customer interactions, escalations, hyper care activities, and commercial opportunities
Generate monthly and quarterly business reports
Location
East Area (nearby to MRT Station)
HR-PRO RECRUITMENT SERVICES PTE LTD. (EA LICENCE NO.: 03C3916)
HR-Pro is a home grown recruitment agency dedicated to achieving the perfect match between employers and employees. We are committed to provide excellent service in helping our clients in all aspects of permanent, contract and temporary placement. We specialize in the recruitment of clerical, executive and managerial positions in the commerical and financial sector. Our strength lies with a group of well-trained, dynamic and experienced consultants who ensure your recruitment needs are well taken care of within the shortest possible period of time. Restfully assured that you are in good, experienced hands with our friendly consultants. Being a market sensitive establishment, HR-Pro is familiar with the ever-changing market trends in both recruitment industry as well as the financial and commercial sector. Hence, this provides us with an advantage over our competitors in providing accurate and up to date personnel information.
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