Full Time COLLECTION - FIELD OPERATIONS EXECUTIVE Jobs, Salary up to MYR 2,300 in Artesa Negeri Sembilan - Maukerja

Company: SS One Caapital (M) Sdn Bhd
Industry: Licensed Money Lending
Employment Type: Full-Time
Salary: RM2,100 – RM2,300 per month
Location: Senawang

About the Position

SS One Caapital (M) Sdn Bhd is looking for a responsible and hardworking Collection & Field Operations Executive to assist with customer payment follow-up, collection activities and field operations.

This position is not limited to field work. The successful candidate will also be trained in administration, customer records, documentation and our money lending system.

When there are no field assignments, the employee will assist with office-based payment follow-up and administrative work.

Key Responsibilities

Customer Payment Follow-Up & Collection

• Follow up with customers regarding outstanding and overdue payments.
• Contact customers through phone calls and WhatsApp.
• Maintain daily collection and follow-up lists.
• Record customer responses and payment commitments.
• Follow up on outstanding accounts according to company procedures.
• Escalate difficult or sensitive cases to management.

Field Operations

• Conduct customer field visits when required.
• Assist with payment follow-up and collection-related activities.
• Visit customers according to scheduled appointments or company instructions.
• Assist with document collection where required.
• Provide clear updates and reports after every field visit.
• Maintain professional conduct during all customer interactions.

Administration & System Work

• Update customer and loan information in the company's money lending system.
• Record payment and collection activities.
• Maintain customer files and documentation.
• Assist with scanning, printing, photocopying and filing.
• Check customer documents for completeness.
• Prepare daily collection and field reports.
• Assist the Admin & Customer Payment Follow-Up Executive when required.

Office Duties When There Are No Field Assignments

The employee is expected to assist with:

• Customer payment follow-up
• WhatsApp and phone calls
• Customer record updates
• Document filing
• System updates
• Data checking
• Missing-document follow-up
• Daily reports
• General office administration

This is a combined field and office position, and the employee must be comfortable performing both types of work.

Other Business Support

When required, the employee may also assist with reasonable administrative or operational duties for other companies within the management's business group.

Requirements

• Minimum SPM qualification.
• Valid driving licence.
• Own transport is preferred.
• Comfortable travelling for customer field visits.
• Previous experience in collection, customer service, administration or field operations is an advantage.
• Good communication skills in Bahasa Malaysia and English.
• Basic computer skills.
• Willing to learn and use a computerised money lending system.
• Good documentation and reporting skills.
• Responsible, punctual and trustworthy.
• Able to work independently.
• Able to communicate professionally with customers, including difficult situations.
• Able to maintain confidentiality of customer and company information.

We Are Looking For Someone Who

• Is hardworking and disciplined.
• Is comfortable with both office and field work.
• Can communicate confidently with customers.
• Is calm and professional when dealing with overdue accounts.
• Takes initiative instead of waiting to be told what to do.
• Is willing to help other team members.
• Can adapt to different duties depending on daily business requirements.

Training & Handover

Training will be provided for the company's internal procedures, collection process and money lending system.

Our previous staff member is also available to assist with the transition and handover to the successful candidate.

Salary

RM2,100 – RM2,300 per month, depending on experience and suitability.

Performance incentives may be provided based on company policy and performance.

Interested candidates are encouraged to apply through Indeed with an updated resume.

Pay: RM2,100.00 - RM2,300.00 per month

Work Location: In person