Full Time Transformation Analyst - Project Coordinator (PROX transformation) Jobs, Salary up to MYR 6,000 in OSADI COMMERCIAL SUPPLIES SDN BHD Pulau Pinang - Maukerja

Key Responsibilities

Project Coordination & Tracking

• Support the coordination and execution of PROX transformation initiatives, ensuring project activities remain on track.
• Maintain project trackers, action logs, issue registers, milestone plans, and status updates.
• Coordinate project meetings, prepare agendas, document key decisions, and follow up on action items.
• Support the preparation of project dashboards, management reports, presentations, and leadership updates.
• Coordinate with cross-functional stakeholders to collect updates, identify delays, and escalate outstanding items when required.

Process Documentation & SOP Development

• Support the documentation and analysis of current-state and future-state GPSS processes and workflows.
• Develop and maintain SOPs, process maps, RACI matrices, FAQs, checklists, work instructions, and other process documentation.
• Ensure process documentation is clear, consistent, structured, and easily accessible for users and stakeholders.
• Support the identification and documentation of process improvement and standardization opportunities.
• Ensure documentation is suitable for future automation, digitalization, and AI enablement.

Data Analysis & Reporting

• Collect, organize, validate, and maintain operational data such as case volumes, cycle times, service trends, adoption metrics, and process performance indicators.
• Maintain dashboards, trackers, benefit logs, process inventories, and reporting templates.
• Perform basic data analysis and prepare concise summaries to support project and management decision-making.
• Assist in identifying trends, gaps, and improvement opportunities based on available data.

AI, Automation & Digital Enablement

• Support the identification, documentation, and implementation of AI, automation, chatbot, workflow digitization, and self-service initiatives.
• Assist in gathering business requirements, preparing test scripts, maintaining UAT trackers, and documenting issues and resolutions.
• Coordinate pilot activities, user feedback, adoption tracking, and post-implementation stabilization activities.
• Maintain documentation and readiness materials to support digital and AI-enabled solutions.

Change Management & Communications

• Support the development of communication materials, user guides, training materials, FAQs, and knowledge articles.
• Assist in tracking stakeholder readiness, training completion, user feedback, and adoption progress.
• Maintain communication calendars, change logs, readiness checklists, and other change management documentation.
• Support stakeholders during process, system, and operational changes.

Transformation & Operational Support

• Support workshops, discovery sessions, stakeholder interviews, process walkthroughs, and requirements-gathering activities.
• Coordinate information and inputs from various stakeholders to support transformation initiatives.
• Provide hands-on project and administrative support to ensure transformation activities are completed within agreed timelines.
• Proactively highlight project delays, data gaps, missing information, documentation issues, and other potential risks.
• Perform other project-related duties as required to support PROX transformation objectives.

Skills & Experience

• Diploma or Bachelor’s Degree in Human Resources, Business Administration, Business Operations, Data Analytics, Information Systems, or a related discipline.
• Typically 2–5 years of relevant experience in HR operations, HR shared services, project coordination, PMO, process improvement, business operations, or transformation support.
• Fresh graduates with relevant AI, automation, digital transformation, project, or process improvement exposure are encouraged to apply.
• Strong project coordination, organizational, documentation, follow-up, and time management skills.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Comfortable working with project trackers, SharePoint, Microsoft Teams, and other collaboration or documentation tools.
• Good attention to detail with the ability to organize, consolidate, and communicate information clearly.
• Strong written and verbal communication skills.
• Professional, discreet, and comfortable working with stakeholders across different functions, locations, and time zones.
• Able to work independently while effectively collaborating with cross-functional and global teams.

Preferred Qualifications

• Experience in HR Shared Services, Global Business Services (GBS), Employee Services, PMO, or business transformation.
• Exposure to ServiceNow, Workday, Power BI, Power Automate, Microsoft Copilot, SharePoint Lists, or similar digital platforms.
• Familiarity with SOP development, process mapping, dashboards, UAT, requirements gathering, workshops, change management, or user adoption activities.
• Experience supporting process improvement, automation, digitalization, or AI-related initiatives will be an added advantage.

Pay: RM3,000.00 - RM6,000.00 per month

Work Location: In person