Full Time Dental Clinic Manager Jobs, Salary up to MYR 3,300 in Wong & Sim Dental Surgery Pulau Pinang - Maukerja

Experience: Minimum 3–5 years of relevant dental clinic management experience
Salary: Attractive salary package for experienced candidates who can independently manage clinic operations, staff and patient experience.

Key Responsibilities

1. Staff Management

• Manage daily manpower planning, duty rosters and Dental Assistant schedules.
• Recruit, interview, onboard and train Dental Assistants and support staff.
• Monitor staff performance, competency, attitude, attendance and discipline.
• Manage leave, MC, hospitalisation leave and attendance records.
• Conduct regular performance reviews and address underperformance.
• Lead monthly Dental Assistant/team meetings.
• Handle staff conflicts, welfare and disciplinary matters professionally.
• Ensure employment documentation and contracts are properly maintained.
• Enforce clinic policies, professional attire, hygiene and workplace standards.
• Build a positive culture of accountability, teamwork and continuous improvement.

2. Patient Experience

• Oversee overall patient experience and service standards.
• Handle and resolve patient complaints promptly and professionally.
• Ensure calls, WhatsApp messages and emails are responded to promptly.
• Monitor appointment scheduling, patient recalls and follow-ups.
• Track patient feedback and identify opportunities to improve service.
• Support front desk and clinical operations during manpower shortages when required.

3. Clinic Operations & Compliance

• Take ownership of the clinic’s day-to-day operations.
• Ensure the clinic is consistently clean, organised, safe and presentable.
• Maintain regulatory licences, renewals and compliance records, including X-ray equipment, autoclaves, compressors and relevant professional licences.
• Liaise with authorities and external parties on licensing and regulatory matters.
• Maintain proper documentation and renewal/calibration reminders.
• Ensure clinic SOPs and operational policies are consistently followed.

4. Inventory, Suppliers & Equipment

• Manage clinical and non-clinical inventory and purchasing.
• Maintain appropriate stock levels and minimise wastage or unnecessary purchases.
• Liaise and negotiate with suppliers where required.
• Monitor equipment servicing, maintenance and replacement.
• Maintain proper records of purchase orders, invoices, receipts and supplier payments.

5. Administration & Performance

• Coordinate payroll information, attendance and staff records with HR/accounts.
• Monitor clinic administrative processes and documentation.
• Identify operational weaknesses, recurring problems and areas for improvement.
• Implement corrective actions and follow through until issues are resolved.
• Provide regular operational updates and escalate significant issues to management.

Key Competencies

• Strong leadership & people management
• Excellent communication & interpersonal skills
• Planning & organisational ability
• Problem-solving & analytical thinking
• Sound judgment & decision-making
• Accountability & ownership
• High integrity & confidentiality
• Conflict management
• Strong customer-service orientation
• Ability to work independently and under pressure

Ideal Candidate

We are looking for a hands-on Clinic Manager who takes ownership of the clinic, rather than someone who only performs administrative duties.

The successful candidate should be capable of independently managing people, patients, operations, compliance, inventory and service standards, while continuously identifying and solving problems before they affect clinic performance.

Pay: RM2,000.00 - RM3,300.00 per month

Work Location: In person