Kerja Sepenuh Masa Customer Service Assistant (Sunway Super App), Gaji tinggi MYR 2,200 di Sunway Super App Pulau Pinang - Maukerja

Job Purpose:

This position is responsible to provide customer service, service information and resolving problems for members and merchants on Sunway Super App program for Sunway Malls (Sunway Carnival Mall). This is a 6-month on-site contract, and there is an opportunity to be converted to permanent based on performance.

Duties:

Member Recruitment

• Encourage new membership sign up by promoting at strategic locations in the mall
• To recruit Sunway Super App members based on set KPI
• Update of members information in membership database
• Assist new member enrollment and issue memberships cards

Customer Relationship

• Maintain customer relationship by providing program and service information, attend to inquiries
• Resolves product or service problems by clarifying the members and merchants complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; and following up to ensure resolution
• Maintains members’ complaints records by updating information in the database

Operations Planning & Management

• Counter weekly inventory
• Prepare, compile and submit weekly reports
• Campaign Management
• Assist in monthly promotion campaign
• Any other duties as and when assigned from time to time

Requirements:

• Candidates must possess at least a Diploma in any field.
• Required skill(s): Like to work with people, Provide customer service, and communication skills.
• Minimum 1 year of experience in Customer Service will be an added advantage.
• Willing to work shift hours between 10am to 10pm, 6 days a week, and during weekends & public holidays.
• Applicants must be willing to work in Seberang Jaya, Penang.

Job Type: Contract
Contract length: 6 months

Pay: From RM2,200.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• Are you available to work on shift hours, weekends & public holidays?
• How much is your expected basic salary?
• How long is your notice period?

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person